Client Services Coordinator (In person) - Los Angeles

The Ladder Method, Inc.

Beverly Hills, CA

$22 to $28 Hourly
Full-Time

Job Description

Company Info

Job Description

Please do not contact the Ladder Method office. Your application will be reviewed and we will let you know if we are moving you forward in the process. Thank you.

The Ladder Method is not your average education company. We have become known as a learning company with a large social media following that extends beyond our local Los Angeles and New York offices to national and global families. Our focus is on establishing long term learning strategies with our young clients, seeing them grow as students as we inspire them to invest in themselves.

Since our founding, we have provided concierge-style, one-on-one learning and academic coaching to the best and brightest families in the Los Angeles area.

Our company is one of the fastest growing, entrepreneurial education companies, and we are seeking a rockstar full-time Client Services Coordinator to help our CEO and founder with our West Hollywood, CA office. This is a hybrid, work from home and in the office, position.

This person will coordinate the Client experience and you will be the face of this company to our families.

The ideal candidate will be able to balance priorities and manage multiple, time-sensitive tasks with little supervision and without getting ruffled as we are a fast-paced company. If you are passionate about operational duties and take pride in helping clients, this is the job for you!

Please include your resume and a cover letter or you will not be considered.

Responsibilities:

Walk clients through the enrollment & admissions process
Manage Phone Reception
Find new resources and avenues to increase student enrollment
Monitor multiple email inboxes
Manage enrollment of new clients
Review services with existing clients
Manage scheduling with our existing clientele
Interface with education team to determine best options for clientele
Assign coaches to families
Project manage the placement of all new academic and executive functioning coaches, continuing to maintain relationships with clients
Meet with other educators at schools to increase enrollment opportunities
Support CEO/Founder with administrative duties, office management, and correspondence
Resolve any client questions
Support CEO in Data Entry regarding clients / students

Qualifications:

Sales/working with clients on the phone is a must
Enrollment, admissions, executive assistant experience is a plus
BA/BS degree required
A people person
Problem solver
Experience in educational or childcare setting a plus
Strong social emotional skills: compassionate and an excellent listener
Able to respond to various personality types, can calm clients' nerves
Ability to shine in both interpersonal interactions as well as administrative tasks
A near-obsession with details
Values work/life balance
Dedication to providing outstanding customer service and remaining professional in any situation
Quick learner with a knack for balancing multiple tasks and changing priorities
Positive personality
Comfortable with both a team environment and self-direction
Computer savvy; up to speed with the latest in digital technology
Accustomed to working with confidential information
Mindbody and Hubspot experience a plus