Account Manager / Customer Consultant - Systems Integration

Account Manager / Customer Consultant - Systems Integration

The Account Manager plays an integral role in the company’s sales process with an emphasis on the creation of business in assigned accounts. Their focus is to grow accounts and they are measured by closed business based on the plans and needs of their aligned areas. They are tasked to grow accounts through new projects, expand and add services inside a fixed customer organization, and grow the company’s footprint into other customer locations. They accomplish these goals by developing relationships with key personnel at all levels inside a customer’s organization, visiting plants to understand technology as well as customer-specific challenges, and working closely with internal engineering to create unique manufacturing solutions for our clients.

This dynamic person will come from a background in selling in solutions / services organizations (System Integration Experience preferred) or an engineering background where they desire to expand their career into a sales focus. The candidate must have the ability to blend their industry or technical expertise into customer-facing solutions. Reporting to the Leader of our Account Management group, you will work closely with others on the sales team, executives, and engineering departments to create strategic growth areas with our clients.

We offer a competitive base salary and the ability to earn a commission bonus in an ambitious and fun environment that will encourage you to reach your full potential.

Responsibilities:

• From the perspective of a consultant work with new and existing customers to understand manufacturing problems and then help translate, define, and subsequently sell solutions to meet their needs. Guide them in their decisions and approach to the problems they face today and in the future as it pertains to their Operational Technology systems.
• Organize, manage, and serve a diverse book of customer accounts with a variety of products and solutions across the portfolio. Internally and externally communicate and coordinate the fulfillment of the needs of the customer portfolio.
• Communicate with both the upper management and the operation / engineering groups at the customer's site to have a thorough picture of their processes, needs, and issues
• Develop long-term trusted advisor relationships with customers. Champion and own account growth with key customers
• Work with the Avanceon business development team to qualify new opportunities, quote the proposed solutions, and develop long-term customer relationships for future growth opportunities
• Collaborate and communicate internally with operations to build and then execute account strategies while consulting and seeking guidance from our executive leadership and updating all parties on progress.

Requirements

• Experience with System Integration / controls system engineering in a manufacturing environment
• A drive to expand and grow business
• Ability to communicate with many different people at many different career levels in a customer location
• Ability to set and manage priorities and your calendar
• Experience with proposals and quoting
• A deep understanding of a sales process or system
• Ability and level of comfort in handling issues for clients
• Ability to keep track of activities, priorities, interactions, funnel, and results in a centralized CRM system of record.
• Ability to speak, read, and write fluently in English

Why Avanceon?

Yes, we offer all the usual benefits: medical, dental, vision, 401K contributions, etc., but what makes Avanceon different from the rest?

Most importantly, we have cool and talented people. Avanceon associates and the culture they create are what makes us great – for each other, and for our customers.

We also have flex hours, work-from-home opportunities, a casual dress code, a playful and professional work environment, book clubs, social gatherings, oh yeah, let’s not forget professional growth too, freedom to work the way you work, diverse customers and industries (you'll never be bored!), easy and fun ways to donate to charities, were parties mentioned? …And that's just the beginning of the list!

Note about Remote Associates: At Avanceon we value our remote associates just as much as our onsite team members. Our company culture is inclusive and supportive, and we make sure that all of our remote employees feel like they are part of the team, whether that is virtually or traveling to join us in the office. If you're looking for a remote position where you'll be treated like a valued member of the team, then Avanceon is the perfect place for you.

Who is Avanceon?

We are an engineering firm that helps manufacturers make their factories faster, with higher quality, and less waste. We work within industrial control systems to cause machinery within a manufacturing plant to work in the best possible way. Our clients come from many different verticals (food, consumer goods, drinking and wastewater – not together! and much more). You can imagine that this provides incredible amounts of varied and fascinating experiences for our associates. We are a stable and growing business that, thanks to our awesome employees, has been named a Top Workplace in Philly every year since 2017!

Go on, check us out on our website: www.avanceon.com

We believe our differences enrich our growth and success. Avanceon is committed to creating an inclusive environment that values and welcomes diversity among our associates. We are an equal-opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.