Operations Manager

Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.

Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.

INTRODUCTION TO ROLE
As a highly visible member of the property’s Leadership Team, the Operations Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality’s mission, vision, and values and will work in a hands-on capacity to maximize the overall efficiency and profitability of the property.

WHO WE ARE LOOKING FOR

• Independent self-starter
• Ability to operate effectively in a fast-paced, guest-focused environment
• Competitive with a strong desire to win
• Effectively communicates to a variety of audiences and has the ability to tailor communication appropriately.
• Ability to manage multiple projects and work assignments
• Effective use of computer software, sales tracking software or CRM tools, and social media tool
  
  

WHAT YOU WILL WORK ON

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Operational Management:
  • Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services, and amenities.
  • Establish and review departmental standards, guidelines, and objectives.
  • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
  • Issue supplies and equipment as needed and regularly reconcile inventory to ensure proper supply levels.
  • Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools
  • Regularly intervenes, assists and documents guest or employee incidents
  • Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
• People Management:
  • Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
  • Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
  • Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
  • Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
• Sales & Marketing Management:
  • Participates in weekly revenue management and marketing strategies
  • Regularly updates property management system regarding inventory, rates, and availability
• Budget Management
  • Regularly assists General Manager or related resource in budget analysis, monitoring, and expense management.
  • Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.
  • Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
• Performs other duties as assigned
• Provides regular and reliable attendance

The Operations Manager reports to the General Manager.

• A minimum of 2 years of previous hotel operations and leadership experience with a large staff and focus on exceptional guest service.
• Bachelor's degree in hospitality management or another related field is preferred.
• CPO Certified (preferred)
• An appropriate combination of education and work experience to support on-the-job effectiveness

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand, walk and reach with hands and arms and requires the ability to lift office products and supplies to 20 pounds occasionally. Travel not to exceed 10% if needed.

The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.