Contracts and Compliance Manager

Contracts and Compliance Manager 

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org 

TEAM SNAPSHOT

We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. 

We'd like to learn more about you—apply for the role! What's our team like? 

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Chief Executive Officer—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games.

Alex—Chief Operating Officer— lives in Walnut Creek with his wife, son, and dog. Alex has an MSW and is a self-described macro social worker. He is an avid reader and a huge baseball fan (Go Giants!). He loves spending time at home with his family, making food, listening to jazz, and relaxing.

Christina—Chief Financial Officer—lives in Pleasant Hill with her husband, three teenagers, and their dog. Christina has an MPA, a Graduate Certificate in Non-Profit Management, is a Certified Non-Profit Accountant, and has a Bachelor of Science degree in Accounting. She has over 20 years of finance and accounting experience, working the last several years in the non-profit sector. In her spare time, she enjoys traveling with her family and volunteers at her children's schools.

Bill—Director of Properties and Support Services—lives in Central Contra Costa County with his partner and is involved in raising his godson. Bill is a licensed Marriage and Family Therapist who has been working with under-served populations for more than 20 years. He also serves on the Contra Costa County Healthcare for the Homeless Co-Applicant Board. He enjoys reading, gardening, and meditation. 

Tanya—Director of Rapid Re-Housing and Navigation—lives in East Contra Costa County. She is married with one daughter and two sons. Tanya has a Master's in Counseling Psychology and has worked with under-served populations for over 15 years. She enjoys music, comedy, movies, exercising, and watching basketball games.

Beth—Director of Clinical and Support Services—lives with her sister and son in Central Contra Costa County. Beth is a licensed psychologist who has worked with children and families for over 30 years. She is incredibly passionate about working with young children, ages birth to 5 years old, and their families. She enjoys singing, cooking, gardening, and traveling with her family.

Jasmine—Consulting Director of Strategic Initiatives—lives in Contra Costa County and is married with three children and three dogs. Jasmine has an MS in Organizational Leadership and Innovation. She is the co-convener of the Multi-faith ACTION Coalition. She serves on the boards of the Emergency Food and Shelter National Board Program as well as the Tourette Association of America.

Debbie—Director of External Relations and Development—lifelong Bay Area native, Debbie grew up in Oakland and now lives in Central Costa Contra County with her husband, two teenagers, and their rescue mutt. Debbie leads the external relations and development team for Hope Solutions, which encompasses volunteer and in-kind donation coordination, events, marketing, and donor engagement. She joined Hope Solutions with over 20 years of marketing and communications experience, including time at Gap Inc., Accenture Consulting, and Ketchum Public Relations. 

Kristina—Director of Human Resources—lives in Cordelia with her spouse, child, and French Bulldogs. She has over 20 years of experience in leadership, operations, and people management. Kristina has a Bachelor's in Business Administration with a concentration in Human Resources and is SHRM-SCP certified. She enjoys spending time with family, yoga, indoor cycling, and hiking, and loves to laugh. She believes if you look for the good in all things, you will find it.

WHO WE ARE LOOKING FOR:

The Contracts & Compliance Manager assumes a multifaceted role that extends across various functions crucial to expanding and optimizing Hope Solutions' services. They are responsible for the administration of existing contracts that are vital to sustaining the organization's programs. Through a discerning evaluation of collaborative agreements, the Contracts & Compliance Manager identifies and addresses contractual requirements, fostering the expansion of Hope Solutions' outreach within the community. They will assist in the contract application and renewal processes by coordinating proposals with consulting grant writers, internal program staff, and the finance team.

The Contracts & Compliance Manager will also oversee the organization's quality assurance efforts through conducting internal audit reviews of contract reporting, including supporting documentation and calculations. Additionally, they will identify areas for improvement in policies and procedures across organizational functions.

The Contracts & Compliance Manager reports to the Chief Financial Officer. The purpose of this role is to support the CFO in overseeing contract management and compliance.

Supervisory Responsibility:  None

WHAT YOU WILL DO:

Securing New Contracts Responsibilities:

• Track and identify new potential funding opportunities to sustain or grow our impact. Recommend new funding opportunities to the leadership team for consideration, including potential new partnership opportunities.
• Attend required bidders' conferences and effectively communicate relevant information from those forums.
• Coordinate proposal submission process, including overseeing the work of consulting grant writer and ensuring all proposal elements are in place.
• Manage and adhere to all proposal deadlines.
• Ensure tight communication across the organization when new contracts are awarded.
• Respond to community partners' requests and questions in a timely manner.

Contract Management Responsibilities:

• Assist the CFO with coordinating quarterly contract monitoring meetings with peers from program, finance, and data departments to ensure we are meeting program goals on time and within budget. Assist with course corrections as needed.
• Coordinate contract renewals, engaging and collaborating with peers from finance, data, and program, as necessary.
• Ensure contract management and renewals systems are as effective as possible. Recommend new tools/processes if needed.
• Regularly meet with external contract partners to build rapport and troubleshoot early and often.
• Create a calendar of reporting requirements per contract and ensure reports are submitted in a timely manner.

Compliance and Internal Audit Responsibilities:

• Perform periodic reviews of program documentation to ensure eligibility and compliance within program guidelines and contractual requirements.
• Create and execute an annual internal audit and quality assurance plan in collaboration with Program Directors / Managers, Accounting Manager, and Data Manager.
• Assist with the review of policies and procedures across programs, providing feedback for continuous improvement.
• Analyze the contract workflow and identify and recommend process improvements if needed.
• Provide support and assistance with the annual external audit and any program-specific audits.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, and personal humility.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings and linkage meetings with other agencies.
• Perform other duties and responsibilities as assigned.

Position Qualifications:

• Strong relationship-building skills.
• Excellent organizational and time management skills.
• Exceptional attention to detail.
• Outstanding written and verbal communication skills.
• Bachelor's degree or equivalent in Business Administration or Accounting, or a related field, highly desired.
• Minimum 3-5 years in a grants and contracts management and reporting position desired. Professional-level experience in contracts management and/or related funding positions for a 501(c)(3) non-profit entity is desired. Alternatively, 3-5 years of audit or compliance experience is acceptable.
• Working knowledge of research compliance issues & key federal grant and contract regulations.
• Computer proficiency in the use of Microsoft and database applications.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to sit at their desk for an extended period, use hands to finger for computer keyboard input, handle or feel objects, tools, or controls, and reach with hands and arms.
• The employee is frequently required to talk or hear.
• The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. 
• Mobility to use standard office equipment, including a computer, vision to read printed materials, a computer screen, and hearing and speech to communicate in person and over the telephone.

Compensation & Benefits:

• Flexible, dynamic work environment
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 10 paid holidays, plus 2 floating holidays.
• Ability to accrue 2-4 weeks' vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.