Service Engineer I

SERVICE ENGINEER I

We're seeking a candidate for our entry-level engineering position, SERVICE ENGINEER I.

The ideal candidate is familiar with the most common and popular networking technologies in a typical business environment. In addition to strong technical aptitude, this person is a good communicator who can manage well when the client is in a pickle and needs strong guidance. The pace and demands in this environment are usually much more significant than in an "in-house" position. This person should be prompt and/or know the importance of communicating ETAs to clients. The ideal candidate should be able to successfully integrate and solve problems in environments rich in Windows Server, Exchange, IIS, Terminal Services, VPN's, firewalls, backup systems, cloud services, and more.

The right fit for our team will demonstrate a strong work ethic, exemplary problem-solving skills, outstanding people skills, and a passion for their work.

Benefits:

• Extensive Health+Dental+Vision benefits
• Hybrid work environment (office and home)
• Generous paid time off policies
• Retirement benefit
• Very relaxed dress code and work environment
• We generally go home between 5pm – 6pm most nights
• Focused paid training in a variety of IT fields

Job duties for this position include, but are not limited to:

• Taking ownership of tasks and following through to ensure complete resolution.
• Installing, configuring, troubleshooting, and customizing Microsoft Office and Office365 applications per customer's preference.
• Installation, configuring, and testing of workstation hardware, including video cards, NICs, sound cards, hard drives, and mobile devices
• Administration of enterprise e-mail applications, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup
• Maintaining documentation of client networks
• Assisting Sr. Engineers on larger projects
• Remote and onsite work as needed for clients around the Puget Sound region

Skills & Abilities:

• Strong communication skills
• Drive to help others to the extent that no problem is considered mundane, no matter how simple the solution.
• Ability to pay close attention to details while performing technically intensive tasks
• A team player with the ability and willingness to recognize when it is necessary to ask for technical expertise from others to learn.
• Is self-motivated and can be self-directed when necessary

Preferred Knowledge:

• Windows desktop operating systems
• TCP/IP and troubleshooting Internet connectivity
• Office365
• Switches, hubs, patch panels, and connecting nodes to a network DNS services
• Knowledge of firewall technologies from Cisco, Cisco Meraki, SonicWALL

You must submit a separate cover letter to be considered for this role.  In your cover letter:

• You should be able to demonstrate a work history that includes similar professional experience supporting Windows-based network environments.
• You will need to show that you are a true IT Generalist: you have some knowledge of all mainstream hardware & software platforms commonly used in business environments.
• You should show that the IT field is/was a deliberate choice on your part--because you *want* to be in this field. You should be passionate about technology's power in helping people reach their goals.
• You should be able to demonstrate that you possess that elusive trait -- the ability to summarize, speak and write technical issues in a way that a non-technical audience can understand.
• Since IT is a tough field and working for a small company can be a different environment than a large corporate office, showing your sense of humor certainly does not hurt. ;)
• Submissions without a cover letter will not be considered.

About the Company

Interplay is a hands-on, service-driven IT management firm in Seattle, and we've been in business since 2001! We provide complete IT outsourcing services for clients ranging from 20 to 200 users. We're lean but capable, which has attracted some demanding (but very cool!) clients.

We use a fixed-fee IT management approach, including support, monitoring, administration, security management, and "Virtual CIO" for a flat monthly rate. Our clients see us as a natural extension of their business. They trust us to advise them on and implement solutions that will make them more efficient and profitable. And we firmly believe in a less is more approach--we actively remove unnecessary complexity from our client's IT landscapes.

We are looking for the right person to join our team for the long haul. We pay competitive wages, provide excellent health+vision+dental, pay for training and offer an uncommonly relaxed office environment.

As a team member, you'll have a lot of creative control over how you do your work and what subjects you want to train on. If you can prove yourself, you won't be micromanaged, and your ideas won't be dismissed or ignored. 

Interplay is an equal-opportunity employer.