Client Care Representative

About the role:
The Customer Care & Sales Representative’s main responsibility is to provide superior customer service to new and existing clients.

Schedule: M-F 8:00am-5:00pm

Payrate: $18.50/hr.

Location: Kapolei

Primary Functions:

• Answer telephones, forward callers, accept messages.
• Create client work orders from telephones, fax, and web users and from remote users.
• Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
• Provide inside sales support to all clients by providing details of offered services, pricing, agreements, etc.
• Notify Operations of changes that may affect service schedule
• Coordinate and process rush and emergency client container and file requests
• Regularly update service schedule reviewing daily with the Transportation Coordinator or Director of Client Services.
• Complete database research on missing client containers, files, or tapes, and maintain client contact
• Communicate with Clients as needed for Call Backs as directed by the Operations Team or SOP’s.
• Assist or perform the vault processing as directed by the Director of Client Care
• Process destruction and permit work orders
• Process requests for printed bar codes as needed
• Complete closing of work orders daily
• Ensure all visitors are greeted, signed in and are given a badge
• Complete filing of all work orders and management logs daily
• Process incoming mail - Fed Ex, UPS, etc. daily.
• Assist or process as directed all levels of Client and/or Vendor invoices (Billing) by the timelines set
• Comply with all company policies and procedures
• Maintain knowledge of our industry and new regulations
• Other duties as assigned by Supervisor

Education and Years of Experience:
• High school diploma or equivalent.
• Six months or more experience in a customer service environment or call center preferred.

Knowledge, Skills and Abilities:
• Must have strong Windows based computer skills.
• Excellent listening skills.
• Strong negotiation skills.
• Strong oral and written communication skills (must possess grammatically correct English skills).
• Must be flexible and friendly under pressure.
• Must have excellent attention to detail.
• Ability to work collaboratively in a team environment.
• Ability to multi-task with a strong attention to detail.
• Ability to deliver outstanding customer service.
• Ability to adapt to a fast-paced environment.
• Ability to demonstrate continuous employment/work history.

Physical Requirements (lifting, etc.):
• Periodic lifting of 20 to 50 lbs.