Professional Services Manager

Job Description:

We are seeking an experienced and dynamic Professional Services Manager to join our team at Interplay. As a Managed Service Provider (MSP), we specialize in providing comprehensive IT solutions and support to small and medium-sized businesses. The Professional Services Manager will play a crucial role in leading a team of IT specialists who work on large-scale projects for our clients, such as major implementations, data migrations, office moves, and more. We are looking for an individual who can effectively manage the professional services team, ensure successful project delivery, and maintain strong client relationships.

Benefits:

• Extensive Health+Dental+Vision benefits
• Hybrid work environment (office and home)
• Generous paid time off policies
• Retirement benefit
• Very relaxed dress code and work environment
• We generally go home between 5pm – 6pm most nights
• Focused paid training in a variety of IT fields

Responsibilities:

• Oversee the planning, coordination, and execution of large-scale projects for clients, including significant implementations, data migrations, office moves, and other complex IT initiatives.
• Assign resources to projects and monitor their progress, ensuring tasks are completed within agreed-upon timeframes and budgets.
• Provide guidance and support to the professional services team, offering technical expertise, resolving project-related challenges, and ensuring adherence to best practices and quality standards.
• Manage client expectations and maintain regular communication throughout the project lifecycle, providing status updates, addressing concerns, and ensuring high levels of client satisfaction.
• Conduct regular project reviews, identifying areas for improvement, implementing lessons learned, and optimizing project management methodologies and processes.
• Collaborate with cross-functional teams, including Sales, Operations, and Engineering, to ensure seamless project delivery and foster a collaborative work environment.
• Stay updated on industry trends, emerging technologies, and best practices to drive innovation and provide thought leadership within the professional services domain.
• Prepare project reports and metrics, tracking project performance, profitability, and customer satisfaction.
• Maintain strong client relationships, identifying opportunities for upselling and cross-selling additional services and solutions.

Requirements:

• Proven experience in a managerial role within professional services or project management, preferably in a Managed Service Provider or IT consulting environment.
• Strong technical knowledge and understanding of IT systems, infrastructure, and project management methodologies.
• Excellent leadership and people management skills, with the ability to inspire and motivate a team.
• Exceptional project management abilities, with a track record of successfully delivering complex projects on time and within budget.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, team members, and stakeholders.
• Strong problem-solving and decision-making capabilities, with a focus on delivering high-quality solutions and exceeding client expectations.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficient in using project management tools and software.
• Relevant certifications such as PMP (Project Management Professional) or ITIL (IT Infrastructure Library) are preferred.

You must submit a separate cover letter to be considered for this role.  In your cover letter:

• You should be able to demonstrate a work history that includes similar professional experience supporting Windows-based network environments.
• You should show that the IT field is/was a deliberate choice on your part--because you *want* to be in this field. You should be passionate about technology's power in helping people reach their goals.
• You should be able to demonstrate that you possess that elusive trait -- the ability to summarize, speak and write technical issues in a way that a non-technical audience can understand.
• Since IT is a tough field and working for a small company can be a different environment than a large corporate office, showing your sense of humor certainly does not hurt. ;)

About the Company

Interplay is a hands-on, service-driven IT management firm in Seattle, and we've been in business since 2001! We provide complete IT outsourcing services for clients ranging from 20 to 200 users. We're lean but capable, which has attracted some demanding (but very cool!) clients.

We use a fixed-fee IT management approach, including support, monitoring, administration, security management, and "Virtual CIO" for a flat monthly rate. Our clients see us as a natural extension of their business. They trust us to advise them on and implement solutions that will make them more efficient and profitable. And we firmly believe in a less is more approach--we actively remove unnecessary complexity from our client's IT landscapes.

We are looking for the right person to join our team for the long haul. We pay competitive wages, provide excellent health+vision+dental, pay for training and offer an uncommonly relaxed office environment.

As a team member, you'll have a lot of creative control over how you do your work and what subjects you want to train on. If you can prove yourself, you won't be micromanaged, and your ideas won't be dismissed or ignored. 

Interplay is an equal-opportunity employer.