Community Health Worker

General Job Statement:

Community Health Workers will primarily work with specific target populations in the community. CHWs will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes.

Key Responsibilities:

• Convey the purposes, services, and impact of a program to the user population
• Help patients develop health management plans and goals
• Conduct community outreach events
• Promote community programs in person and via social media platforms
• Follow-up with health management/care plans with both patients and providers
• Coach patients in effective management of their chronic health conditions and self-care
• Assist patients in understanding care plans and instructions
• Document activities, service plans, and results effectively while strictly adhering to the policies and procedures in place
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with participants and provide feedback
• Help clients in utilizing resources, including scheduling appointments and assisting with the completion of applications for programs for which they may be eligible
• Assist clients in accessing health-related services, including but not limited to obtaining a medical home, providing instruction on the appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
• Facilitate communication and coordinate services between providers
• Motivate patients to be active, engaged participants in their health
• Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, and office staff
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies, and procedures related to the department or program area, procedures and resources available to handle new, unusual or different situations.
• Identify and apply appropriate role definition and skilled boundaries
• Other duties as assigned