Dental RCM Director

Aligned Dental Support is excited to announce that due to our growth, we are looking for an experienced Revenue Cycle Director (Dental experience required) to join our team in our Sarasota headquarters.

The Director, Revenue Cycle Management (RCM) provides strategic planning, leadership, and ongoing continuous quality and process improvement for revenue associated with the operating activities of Aligned Dental Services. You will report directly to the COO and CEO and oversee the financial processes associated with patient care services as well as a team of on-site and remote RCM Managers and Insurance Specialists. This leadership position requires a thorough understanding of revenue cycle operations, billing procedures, compliance regulations, and financial analysis in the context of oral health services. You will collaborate with various teams to ensure accurate and timely revenue collection while maintaining a strong focus on customer service and enhancing overall financial performance. This role provides regular reports and analysis to executive leadership to drive business strategies and objectives.

Management Responsibilities:

• Develops, coordinates, and implements systems, policies, procedures, and productivity standards.
• Provide leadership and guidance to the team, on site and remote, ensuring the achievement of goals and objectives.
• Foster a positive and collaborative work environment.
• Oversee the planning, execution, and completion of projects and initiatives within the team.
• Establish and monitor operational processes and workflows to streamline and enhance efficiency and productivity.
• Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence.
• Accomplishes Revenue Cycle team results by communicating job expectations; planning, monitoring, and appraising job results.
• Build and manage a high-performing team, including training, and development.
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues.
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.

Responsibilities Include:

• Manage the on-site and remote Revenue Cycle team and oversee all front-end and back-end revenue cycle operations through multiple platforms.
• Ensure an exceptional experience through strong client service.
• Maintain and improve revenue cycle processes in a manner consistent with industry best practices and in support of our projected growth.
• Oversee billing processes, ensuring accurate coding, submission, and follow-up on claims to maximize reimbursement.
• Manage the collections process, working to minimize accounts receivable and resolve billing discrepancies.
• Partner with other internal and external teams including but not limited to working with the clinical teams to ensure communication to providers and clients is clear and timely and working with the business development team to manage onboarding new payers.
• Monitor and analyze KPIs related to revenue cycle performance such as days in AR, denial rates and cash collections.
• Support external vendor relationships to achieve our goals and objectives.

Qualifications:

• Strong analytical skills, can translate complex data into clear action and can communicate it to junior and senior levels of the organization.
• Strong written and oral communication skills.
• Team player, who enjoys collaborating to develop solutions.
• Detailed-oriented, organized, and takes pride in the quality of their work.
• Strong problem-solving skills and ability to make timely decisions.
• Proficiency in multiple Dental software programs (Open Dental strongly preferred).
• Minimum 5+ years' experience in dental provider revenue cycle management.
• Knowledge of professional fee billing, reimbursement, third-party payer regulation, and dental terminology is required.
• Working knowledge of regulatory requirements pertaining to oral health care operations and their impact on operations.
• Experience with and strong knowledge of dental insurance landscape.
• Advanced Excel skills.
• Strong presentation skills, including extensive experience presenting and communicating with executives.
• Experience working in a high growth environment.
• Experience building a team of remote and on-site individuals.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, demonstrated results in a similar role and experience. Additionally, this position is eligible for the following benefits: medical, vision, life insurance, 401k, PTO and Holidays.