Manager of Case Management

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

Manager of Case Management

Full-time, Days, 8am-5:30pm

JOB SUMMARY: Supervises team members on a daily basis to ensure safe, timely and appropriate provision of services.  Coach’s team members to problem solve cases to optimize patients’ health, reduce unnecessary care and limit healthcare spending.   Monitors team member documentation and data collection to ensure complete, accurate and compliant records.  Works collaboratively with the Director, Population Health, management team within the Population Health department, and internal and external stakeholders.  Provides oversight and collaboration with the Post-Acute Facilities and the Skilled Transition Nurse Navigator. Position requires 24-hour accountability for planning, organizing, and supervising case management activities. May interact with patients or customers ranging in age from infant to geriatric.

Education & Training:  Current Maryland RN or SW license required.  Completion of a Bachelor’s of Science degree required.  Masters preferred. 

Work Orientation & Experience:  Three to five years’ experience in Case Management and understanding of Utilization Management.  Acute care experience preferred.  Must have a minimum of two years’ experience of relevant health care management/leadership responsibility. Experience w/ post-acute services is beneficial.  

Skills & Abilities: Demonstrate skill in a) clinical case management; b) data analysis; c) effective critical thinking; d) written and oral communications; and e) age appropriate interpersonal interactions (patients may range from newborn to geriatric adult).  Demonstrate knowledge of a) acute care criteria and b) case management principles.  Demonstrate ability to a) communicate and collaborate effectively with both internal and external customers (colleagues, Medical Staff, liaisons, and patient/family); b) assess, adapt, and calmly respond to changing and/or crisis environment; c) make independent decisions consistent with current policies, procedures, and ethical standards; d) prioritize work assignments and manage time effectively to complete duties; and e) be available to adapt hours to meet the needs of all customers. 

All your information will be kept confidential according to EEO guidelines.