Regional Personal Service Manager-West Region

At Firefighters First Credit Union (FFCU), our role is to improve the financial lives of our Fire Family to ensure firefighters everywhere are proud members of Firefighters First Credit Union.

The Regional Personal Service Manager (RPSM) is responsible for leading the Personal Service Managers in the west region. This role leverages key relationships to promote the FFCU mission and brand in existing markets.

Primary Responsibilities:

• Ensuring member/union relationships are maintained through team efforts.
• Supporting & promoting the Credit Union’s brand/image in all interactions while assisting in the management of key contacts to grow membership and increase revenue.
• Visiting stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal.
• Partnering with local branches and team to effectively cover and develop markets within designated regions.
• Educating members on our products and services to deepen penetration through consultative conversations at conferences, fundraisers, new recruit or training classes, and retiree seminars.
• Maintaining a cultural understanding of different markets in order to create and maintain the local feel necessary to fulfill the vision of firefighters everywhere considering themselves proud members of FFCU.
• Identifying, coordinating, and overseeing business development opportunities.

Leadership Responsibilities:

• Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, performance metrics, goals, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.

Travel Requirements:

• Travel up to 90% of the time to visit regional offices, attend meetings, conferences, training, and other work-related events

Basic Qualifications:

• Education: Bachelor’s degree in Public Relations, Marketing, Communications, Business Administration, or a related field, .
• Minimum three years’ experience supervising or managing employees or leading teams.
• Minimum one year working in financial services.
• Experience with outside sales.
• Experience with public relations.
• Experience preparing presentations and presenting to groups of 100 or greater

Benefits:

• We offer exceptional benefits to our employees, including:
  • Competitive salary with a pay for performance bonus
  • Fully paid Medical, Dental, and Vision benefits package for employees.
  • Fully paid Life insurance, AD&D, short and long-term disability coverage
  • 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
  • Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
  • Pet Insurance
  • 4 weeks of PTO annually including 2 ½ days of float time.
  • 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.