Claims Payments Processor

As we celebrate our 30th year in business, CareGARD is proud of our track record of no layoffs due to the great recession of 2009 or the latest lockdowns. As an essential employer in the automotive industry, we take great pride in providing prompt, reliable service to our customers without interruption. That is one of the reasons we plan to stay in business for the next 30 years. You can learn more about us on our website at: https://caregardservices.com/company-values/

Here at CareGARD Warranty Services, we know the value of our clients and the role of Claims Payments Processing, which is our front line of communications. We believe the right candidate has a passion for growth and advancement, is multifaceted and driven, and believes in the big picture. The ideal candidate will have an associate's degree or be in school working towards their degree, value accuracy and attention to detail, have experience in Microsoft Excel and be able to communicate clearly and professionally, both in English and Spanish. This position has advancement opportunities in all areas, including, but not limited to, accounting, marketing, administration, sales, information systems, and claims adjudication. We are 100% onsite, which provides career development on an ongoing, daily basis.  CareGARD’s value of Driving Growth means we always look to promote from within first.  71% of our employees currently with the company for one year or more have received advancement. This is a perfect opportunity for someone looking to get their foot in the door of a great organization. 

The top responsibilities are:

• Understand and verify that submitted claim requests comply with the terms of contract coverage
• Process verified claims in the online portal, including documenting all communications
• Work directly with repair facilities, providing payment on approved claims
• Answer internal/external claim and coverage inquiries via phone, email, mail, and fax communications
• Work with other departments to ensure accuracy & timely customer service
• Timely and accurate record keeping, including data entry, analysis and storage of incoming documents, spreadsheet management, and tracking of needed follow-up communications.
• Maintain a continual working knowledge of CareGARD products.

• Associate degree (Preferred, but not required)
• Bilingual – Spanish/English (Preferred, but not required)
• Proficient computer skills, including Office 365
• Data Entry accuracy is a must
• Clearly communicates information to callers and accurately obtains all required information.
• Professionalism required
• Reliability and dependability are a must in this position
• Report to office Monday-Friday 8 am-5 pm (Grapevine)

• Professional Development
• Health/Dental/Vision insurance
• H.S.A. with company match
• Company provided Life Insurance & Short-Term Disability
• Nine Paid Company Holidays
• Weekends off
• Paid Time off
• Employee Engagement & Birthday Celebrations

Hourly rate: $14.50 with opportunity for advancement 

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