Rental Car Manager

Job Summary:
We are looking for a driven and customer service-oriented Rental Car Manager for our Long of Chattanooga AutoMall. The ideal candidate will have an extensive knowledge of the auto industry, excellent customer service skills, and be diligent in providing high-quality client rental experience. In this position, you will oversee all rental operations.

Compensation & Benefits:
This is a full-time, base plus commission customer service job in the auto industry with a highly competitive annual pay of $40,000. The Long of Chattanooga AutoMall offers a comprehensive benefits package including medical, dental, vision, vacation time, and more.

Responsibilities:
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• Oversee the customer rental experience for a variety of customer profiles.
• Conduct customer feedback and satisfaction surveys and recommend changes as needed.
• Organize and maintain rental car fleet according to all standard procedures.
• Develop and coordinate promotional plans to develop rental business.
• Resolve customer complaints and any other rental-related issues in a timely manner.
• Review reports and track KPIs.
• Develop operational improvements to increase efficiency, productivity, and cost reduction.

Requirements:
•
• 3+ years of auto rental management experience.
• Proven track record of superior customer service.
• Strong problem-solving and communication skills.
• Excellent time management skills and professional demeanor.
• Valid driver’s license with clean driving record.