Client Advocate

Seeking a dedicated and experienced Client Advocate to join our client in the Mortgagee industry for a remote opportunity! You will be responsible for maintaining client focus, providing exceptional service, and resolving inquiries in a timely manner. This Contract opportunity offers $24-$34/Hour based on experience!

Responsibilities:

• Communicate professionally with clients via phone and email, following company standards.
• Take ownership of client inquiries, ensuring timely resolution.
• Provide regular status updates to clients throughout the process.
• Conduct outbound calls as needed for communication.
• Respond to inbound client communications promptly and accurately.
• Collaborate with SMEs to resolve issues and document interactions.
• Demonstrate expertise in mortgage processes and SLAs.
• Analyze documents and regulations and write clear emails.
• Present information to various stakeholders effectively.
• Follow instructions, solve problems, and perform calculations accurately.
• Maintain punctual attendance and adhere to company policies.
• Complete assigned duties effectively and efficiently.

Requirements:

• Associates or 4-year college degree preferred, or equivalent combination of education and experience in mortgage processing.
• Working knowledge of MS Office applications.
• Proficiency in using computer systems.
• Ability to deliver effective results and meet deadlines with minimal supervision.
• Self-starter with the ability to adapt to a changing environment.
• Excellent interpersonal skills and ability to work well with clients, investors, and co-workers.
• Clear, concise, and effective written and oral communication skills.
• Professional demeanor in appearance, work ethic, and attitude.
• Willingness to offer ideas for process improvement.
• Strong attention to detail and time management skills.