Quality Improvement Specialist

Job Title: Quality Improvement Specialist

Compensation (Based on experience and qualifications)

Schedule: Monday - Friday 9:00am - 5:00pm

We are seeking a professional Quality Improvement Specialist, Under the direction of the Director of Quality and Patient Safety, the Quality Improvement Specialist is responsible for the timely and accurate collection and analysis of data and information to support established clinical quality performance metrics, grants, operational goals, and regulatory compliance. The QI Specialist supports organization-wide efforts to ensure quality improvement initiatives are developed using a data-driven and evidence-based approach; provides guidance for quality improvement policy development; uses knowledge and application of various systems to generate quality reports and conduct regular opportunity analysis for key performance indicators; serves as a resource and coach for continuous quality improvement throughout the organization.

Responsibilities:

Quality Performance Improvement

• Assists in developing and administering CFHC’s Quality Improvement Plan, monitoring progress and working with staff and leaders to achieve annual goals.
• Leads performance improvement teams and workgroups using sanctioned performance improvement methodologies.
• Uses analytic systems, databases, and national benchmarks to continuously identify opportunities for improved outcomes.
• Serves as quality representative at designated MCO meetings and provides updates to department Director.

Data Management

• Maximize the utilization of all analytic systems and databases; effectively manage care gap reports in collaboration with Data Analysts.
• Collects, compiles and analyzes data, serving as clinical quality measure subject matter expert (SME) by interpreting quality, patient safety, and service data.
• Works closely with Data Analysts, designated data owners, and key stakeholders to ensure all quality data managed by the department is validated, accurate, and meaningful.
• Assist with the administration of patient satisfaction surveys, results and dissemination of improvement plan as needed.

If you are committed to improving the health and well-being of underserved communities, we encourage you to apply for this exciting opportunity.

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. If you are passionate about helping patients, we encourage you to apply for this exciting opportunity!

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|11 Paid Holidays and 10 vacation days| 8 sick days | 2 personal days

Chicago Family Health Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Education and Experience

• A Bachelor’s degree required in Nursing, Business, or Healthcare related field.
• A minimum of two (2) years’ experience in the healthcare industry.
• A minimum of three (3) years’ experience in quality, patient safety and/or performance improvement.
• Certification in Lean Six Sigma, CPHQ, or other quality certification strongly preferred.

Knowledge/Skills/Abilities

• Knowledge of policy formulation related to health care regulations.
• Effective organizational, oral and written communication skills, problem solving, program development, computer skills, strong leadership, and team building skills.
• Ability to work with a variety of disciplines and levels of staff across departments and the health system is required.
• Strong critical thinking, collaboration, research, general business operations, and problem-solving acumen.
• Deep knowledge of research, principles, and practices around diversity, inclusion, and racial equity.
• Ability to meaningfully engage a wide variety of diverse stakeholders in challenging dialogue and critical self-reflection around racial identity, implicit bias, systemic racism, and structural inequities.
• Passion and urgency for addressing racial inequities and improving the lives of underserved and underinsured populations within the surrounding neighborhoods of CFHC.