Client Service Associate

We are seeking a proactive and detail-oriented Client Service Associate to join our team at BizIQ. In this role, you will be responsible for claiming and optimizing Google Business Pages for our small to medium-sized business accounts. If you have a passion for optimizing local search presence, a keen eye for detail, and a commitment to delivering exceptional results for small to medium-sized businesses, we encourage you to apply for this exciting opportunity.

ABOUT THE COMPANY

At BizIQ our mission is to partner with businesses to accelerate growth through smart, innovative and affordable digital marketing solutions. Our vision is to impact 150,000 businesses. Our core values are the backbone of our business and guide our hiring process: We have a Growth Mindset, We are Results Oriented, Innovative, Inspirational, Accountable and Transparent. We operate nationally and are growing by the day. We are a trusted Google Featured Partner to help small businesses grow their online presence and marketing strategy, with over 26,000 clients success stories across the U.S. We have an award-winning company culture, recently recognized as one of the nation's fastest growing companies, Inc 5000, and accreditation for conducting business with the highest standards of ethics with an A+ rating with the BBB.

OBJECTIVES

Google Business Page Management:

- Claim and verify Google Business Pages for small to medium-sized business accounts.

- Optimize business listings with accurate and compelling information, ensuring alignment with client branding.

Local SEO Optimization:

- Implement local search optimization strategies to enhance businesses' visibility on Google.

- Conduct keyword research and integrate relevant terms to improve local search rankings.

Review Management:

- Monitor and respond to customer reviews on Google Business Pages.

- Implement strategies to encourage positive reviews and address any negative feedback promptly.

Data Accuracy and Consistency:

- Ensure the accuracy and consistency of business information across all online platforms.

- Collaborate with clients to gather and update relevant details for optimal online representation.

Performance Reporting:

- Track and report on the performance of Google Business Pages, providing insights and recommendations for improvement.

- Utilize analytics tools to measure the impact of local optimization efforts.

COMPETENCIES

• Excellent verbal and written communication skills
• Understanding of internet marketing and content writing
• Excellent customer service and phone support skills
• Strong efficiency on Internet Browsers and Computer Navigation
• Expert in English grammar, spelling, and punctuation
• Strong emphasis on attention to detail and time management
• Extremely well organized, with the ability to work well under pressure
• Detail-oriented with a commitment to data accuracy and consistency.

EDUCATION AND EXPERIENCE

• Associates or Bachelor’s degree in marketing, business, or related field, is a big plus
• Experience in a similar role within a client facing or digital marketing industry.

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer.
• Must be able to lift up to 15 pounds at times.

COMPANY BENEFITS & PERKS

• Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.
• Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, BizIQ recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.