Resident Support Specialist

We are currently seeking a dedicated and enthusiastic individual to join our team as an Assistant Property Manager. As an Assistant Property Manager, you will work closely with the Community Manager to ensure the smooth operation of our residential community and provide exceptional service to our residents. If you have a passion for property management, excellent communication skills, and a desire to create a thriving community, this is an exciting opportunity to take the next step in your career.

Monument Real Estate Services’ Values: We lead, no matter our role. We set each other up for success. We believe the details matter. We are ethical above all else. Compassion is at our core.

We are a multifamily management company with a history of caring for our residents, our employees, and our communities dating back a decade. We only manage our own properties and that focus, and passion creates the family-like environment we are proud of.

Job: Resident Support Specialist 

Job Description: The Resident Support Specialist, your central focus is to offer extensive aid and assistance to residents throughout their entire journey, starting from the initial application stage through to move-in. The role encompasses a range of responsibilities including general administration, leasing, collections, and lease renewals.

Compensation, Benefits and Perks:

• Competitive salary: $21.00 - $26.00 per hour (based on education and experience)
• 20% rental discount
• Health and Wellness benefits & other voluntary benefits
• 401K Retirement Plan with Company match
• Life insurance and disability insurance
• 8 Paid holidays
• 15 days Paid Time Off (PTO)
• 16 hours of Well-Being Days
• 8 hours of Volunteer Time Off (VTO)
• Professional Development Assistance Program

Essential Duties and Responsibilities:

Resident Support Specialist duties and responsibilities may include but are not limited to:

• Guide prospective residents through the application process, completing paperwork, conducting background checks, and ensuring leasing policy compliance.
• Coordinate move-in logistics, ensuring a seamless transition for new residents.
• Manage general administrative tasks, such as maintaining resident records, updating databases, and preparing leasing documents.
• Proactively communicate with residents regarding lease renewals and facilitate the renewal process.
• Assist with financial matters, ensuring compliance with policies and procedures, including deposits, collections of delinquent rents, and preparation of resident notices.
• Address resident inquiries, concerns, and requests promptly and courteously.
• Ensure monthly Gracehill training compliance.
• Perform other duties as required by business needs.

Qualifications:

The Resident Support Specialist shall have the following skills, education, and experience:

• High school education or equivalent, with 1-2 years of experience in leasing, customer service, or related fields preferred.
• Valid Driver’s License.
• Strong communication, interpersonal, and organizational skills.
• Ability to read/comprehend, write, perform calculations, communicate orally and otherwise, reason and analyze, and make decisions under pressure.
• Proficiency in Microsoft Office Suite and property management software.
• Knowledge of Fair Housing laws and regulations.
• Positive attitude, empathy, and genuine desire to assist others.
• Physical demands include prolonged periods of sitting.
• This position is performed remotely, with some travel required.