IT Services Management Lead

Lynx Technology Partners

Alpharetta, GA

Expired: 14 days ago Applications are no longer accepted.

Medical , Life Insurance , Retirement
Full-Time

Job Description

This is a remote position.

Leads IT Service Management process teams to develop an overall strategy and provides strong-practice guidance on the design and maintenance of IT services, processes, and other aspects of the service management effort. Act as a Product Owner / Platform for the ServiceNow Platform. Lead the processes of Configuration Management, IT Change Management, IT Asset Management and Capacity Management. Strong knowledge of ServiceNow and ITIL processes is necessary. This position reports to the SVP, Enterprise Technology Services Leader within the CTO Organization.

Position is responsible for providing and implementing a strategy within client for IT Service Management and delivery of services throughout the technology organization
Act as the ServiceNow Product Owner / Platform Owner leading both the processes used and the ServiceNow tool in the implementation of ITIL services across the company
Develop a multi-gen roadmap for Service Management and the ServiceNow Platform supporting client's Public Cloud migration
Manage the overall implementations and execution of key ITIL deliverables related to the Public Cloud migration
Continue to improve established ITSM processes and return to ServiceNow OOTB for Change, Configuration, Incident, Problem Management and Knowledge Management
Drive ongoing implementation and adoption of ITOM Visibility Management and ITOM Operations Management specifically in Service Mapping, Cloud Provisioning and Governance, Certificate Inventory Management, Service Graph Connectors and Event Management
Continue to improve IT Asset Management using SAM Professional and HAM. Continue the concentration of improving End of Life processes for software and hardware
Platform owner of Integrated Risk Management for the Public Cloud Controls
Manage the day-to-day activities related to Change, Configuration and IT Asset Management. Report the Operational Metrics on the Monthly Operations Review
Support all governance activities including internal Audit and Second Line of Defense and external OCC and FRB exams and inquiries
Interface with the IT leadership to gather Voice of the Customer information and use metrics to analyze current process capability and to drive continuous improvement
Provide comprehensive consultation to management regarding long and short range business requirements and recommend innovations that anticipate the future directions of both business and information technology
Manage a geographically dispersed technical staff of 18 employees and multiple contract vendors including a Managed Service provider.

Requirements

Bachelor's degree and 10 years of IT experience or in lieu of Bachelor's

• Minimum of 8 years leading IT Strategy

• Minimum of 5 years serving as a ServiceNow Platform Owner

• Demonstrated experience in implementing ServiceNow

• Experience in Financial Services

• Experience working in a highly regulated industry including presenting to the OCC and FRB

• Minimum 8 years of experience in IT Leadership and managing a geographically distributed team (Globally)

• Minimum 8 years of experience with responsibility for ITIL processes

Benefits

Lynx offers a comprehensive benefits package, including health and welfare benefits, life insurance, retirement benefits, paid holidays, and remote working options.

Lynx Technology Partners is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Join us at Lynx Technology Partners and be part of a dynamic team dedicated to defending against cyber threats and protecting our clients' digital assets.