Client Services And Technical Support
DCS Lab
Durham, NC
- $50,000 to $75,000 Yearly
- Full-Time
Job Description
Job Title: Technical & Client Support
Location; Durham, North Carolina
Benefits: Full
Salary: 50-75k depending on experience
Awesome opportunity for Dental Technician or Dental Assistant that need a change!
Job Description:
Customers/Dentists:
- Implements lab processes, evaluates and plans for case design and fabrication.
- Knowledge of Full arch Implant supported restorations.
- Knowledge all cases fabricated at Dental Lab.
- Communicates case planning, fabrication or any issues with doctors.
- Consults with clinicians in case planning and procedures to achieve the patients and clinicians expectations.
- Manages case design, material choices and all other technical questions.
- Evaluates all new cases for quality of impression, quality of model and accuracy of bite.
- Ensure cases remain on schedule and maintain persistent and timely follow up on cases.
- Provides general troubleshooting and problem-solving with technicians on technical question or issues.
- Maintain accurate, detailed and clearly written notes on all cases per doctors instructions and conversations.
- Takes and handles all technical questions.
- Evaluate digital cases when needed. (margins, bites, etc.)
- Conduct and participate in Team View consulting sessions with clinicians when needed.
- Assist in QC as needed.
- Assist with patient shade & custom stain appointments as needed.
- Keeps abreast of research and development of new technologies and materials.
- Reports to owners regarding implementation of potential new technology.
- Provides excellent customer service.
- Keeps abreast of research and development of new technologies and materials.
- Adhere to all HIPAA/PHI regulations and maintain current certification
- Creates a team environment with the technicians.
- Provides general troubleshooting and problem-solving with technicians.
- Conflicts among employees will be taken off the floor and handled with applicable supervisors, General Manager and Human Resources.
Address
DCS Lab
Durham, NC
27707
USA
Industry
Technology
Posted date
Over a month ago
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