Employee Experience Manager

“We Push the Boundaries of Possibilities for our Communities.”

Overview of the Position Responsibilities: The Employee Experience Manager will develop programs to build human capital and a strong employee development culture that aligns with Bluepeak values through multiple forums. This critical role is responsible for improving the productivity of the organization's employees by assessing company-wide developmental needs to drive training initiatives and career growth. The Employee Experience Manager will actively research, create designs, and implement effective methods to educate, enhance performance and recognize performance. This role is also responsible for internal communications that drive employee engagement from strategic plan development through tactical execution.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

What You Will Do:

• Assess leadership development, team development, and organizational communication programs and practices to Identify trends, risks, and opportunities within the organization.
• Lead the design, configuration, administration, and operations of a learning management system (LMS).
• Partner with stakeholders on the needs of the organization and the best approaches for leveraging LMS technology in areas of content development, coursework distribution, onboarding, reporting, user feedback, document digitization, and compliance.
• Define and establish best in practice standards to manage content and documentation.
• Monitor technological changes and provide guidance to leverage new features, techniques, and technologies to ensure the system is optimized and delivers a superior user experience.
• Conduct system training sessions for end-users, instructors, and other administrators.
• Obtain and/or develop effective training materials utilizing a variety of media.
• Conduct follow-up studies of all completed training to evaluate and measure results. Modify programs as needed to exemplify Bluepeak’s values.
• Develop written and visual internal communication materials in support of Bluepeak’s Business and HR strategy.
• Serve as the liaison for the leadership team, providing collaborative guidance and advice on integrated communication strategies to build employee morale, productivity, retention, and policy compliance.
• Serves has a key player in contributing to a culture of development, creative thinking, and fun in a virtual workforce.
• Other related duties as assigned.

What You Will Need: 

• Bachelor’s degree in HR or related field and a minimum of 7+ years of progressive HR and/or L&D experience required.
• Master’s degree in HR or related field preferred.
• Demonstrated the ability to plan, organize, implement, and close multiple complex projects simultaneously on various HR work streams and meet schedule and commitments.
• Strong written, verbal and presentation skills, including the ability to articulate ideas and suggestions clearly and effectively. 
• Adept at identifying potential project roadblocks and developing mitigation strategies. 
• Ability to work with different functional groups and levels of employees to achieve results effectively and professionally. 
• Effective time management with the ability to work independently, manage multiple tasks, set priorities and meet deadlines. 
• Experience with, interest in, and understanding of visual communications; experience creating presentations or other visual-forward materials.
• Driven self-starter, comfort working independently and collaboratively.
• Experience implementing and measuring communication and engagement plans/strategies.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Proficiency with MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote.
• Proficiency in reporting, creating tables, process flow charts, and analytics.
• Proficiency with UKG HRIS and LMS platforms.
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Must be able to pass a background check and drug test prior to starting employment.

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development with an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
    

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.