Service Manager

Job Title: Service Manager (1 position available) FLSA Classification: Full-Time, Non-Exempt

Location: Onsite, Pflugerville, TX.

Compensation: 50K – 55K annually, commensurate with experience

Reports to: Operations Manager

April 04, 2024

Job Description:
At longhorn solar we are seeking out team members from diverse backgrounds and experiences who have a passion for the solar industry and educating communities regarding its advantages. We offer a family-focused company culture which thrives on providing superior customer experiences and high-quality solar services. We seek open-minded team players, who value being part of a knowledgeable staff and delivering high quality customer service standards in an environment that thrives on collaboration and excellence. As we continue to build a strong team, we are looking for an innovative, adaptable, and highly organized professional to join us as a Service Manager. The Service Manager provides leadership and accountability for assigned Service Department personnel; uses logistics skills to ensure data and operational processes are running efficiently and effectively, and takes ownership of client relationships for the service department. All Longhorn Solar team members are expected to exemplify the mission and values established by Longhorn Solar Corp. As a member of the Longhorn Solar family, you will be offered a full array of benefits including Full Medical Benefits, which include primary healthcare, dental, and vision, 401K with company match, short-term and long-term disability, six company paid holidays, personal identity theft protection and more!

Essential functions:
● Maintaining a positive work environment for employee growth and development in the Service Department
● Leading and inspiring a team of employees for the purpose of meeting and exceeding assigned goals
● Create and implement effective service department SOP’s as needed
● Direct and maintain department logistics
● Provide data, analytics, and required reports in a timely manner

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Core Competencies:
• Professionalism
• Integrity
• Positive Outlook
• Dedication/Passionate
• Attention to detail
• Team Player
• Adaptability/Flexibility

Supervisory responsibilities: Yes

Work environment: This role is executed in a professional office environment. Routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Physical demands: This role will require the physical demands of sitting, standing, bending, lifting to 20 lbs.

Travel required: Minimal Travel is expected for this position

Required education and experience:
• Highschool Diploma or General Education Diploma (GED) equivalent, candidates with a minimum of 1 year of service management experience will be considered if no degree is held
• Proven leadership ability to influence, empower, encourage, and inspire others
• Demonstrated ability to meet goals and drive results
• Demonstrated ability to provide superior customer service and consistent growth in client relationships
• Advanced knowledge of basic office applications and the ability to learn additional software programs quickly and efficiently
• Excellent logistics skills
• Outstanding written and verbal communication skills
• Possess the ability to work calmly in high pressure situations
• Growing interest in the Solar Industry

Preferred education and experience:
• 2+ years of management experience
• 2+ years of experience with Customer Service
• 2+ years of logistics experience
• 1+ years in the Home Service Industry

Additional eligibility requirements:
• If hired, you will be required to provide proof of eligibility to work in the United States
• Every employee of Longhorn Solar may be subject to a drug screening if extended an offer of employment

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

“Longhorn Solar is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Longhorn Solar is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Longhorn Solar are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. Longhorn Solar will not tolerate discrimination or harassment based on any of these characteristics. Longhorn Solar encourages applicants of all ages.”

Full List of Benefits Offered to Employees:

o 401K with company match (Company match is 50% of the employee’s contribution; up to 3%)
o Full medical benefit package including primary healthcare, dental, and vision
o HSA & FSA
o Employee Assistance Program (EAP)
o PTO Accrual (Accrued from start date and available for use after 90 days of employment)
o 6 Paid Holidays
o Paid day off for your Birthday
o Short Term/Long Term Disability
o Life Insurance
o Accident and Critical Illness Coverage
o AD&D
o Select Legal Services
o Identity Theft Protection
o Pet Insurance

� Note: All employees must enroll in their benefit selections within the first 30 days of employment. Benefits will become available for use on the first of the month following 60 days of employment.