Business Development Specialist (inside sales)

The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and building maintenance), qualify prospects, and schedule appointments for our sales team.

Essential functions:

·       Find and research businesses that would benefit from City Wide's services

·       Make 500 sales calls per week to prospective clients.

·       Schedule qualified appointments for City Wide’s outside sales team

·       Manage and update the Customer Relationship Management (CRM) database, including – scheduled calls, updated client records, notes from each call and appointments set.

·       Prepare accurate reports on a daily, weekly or monthly basis as defined by management

·       Achieve or exceed monthly activity and lead generation metrics to achieve revenue targets as set by management

·       Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate

·       Other duties as necessary

Measurements 2024

·       Set appointments: 15 appointments per month

·       Revenue from appointments: Average of $3,000 per appointment

·       Complete 80-100 Activities of Calls and Emails (per day)

·       Cost per appointment: Less than $400

Position Requirements:

·       High school diploma, college degree preferred. 1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable.

·       Highly organized, ability to following a systematic method and sales process.

·       Customer service oriented and highly effective communication skills.

·       Detailed oriented and must be able to work independently.

·       Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).

·       Prior experience using CRM systems