Specialist - Employee & Labor Relations

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Counselor – Labor Relations is a member of the Employee Relations Department. This position will ensure that the work environment is free from harassment and discrimination and in compliance with all federal, state and local employment laws and regulations and in compliance with all federal, state and local employment laws and regulations while providing excellent guest services. Responsibilities include but are not limited to maintain productive and proactive relationships with union partners, collaborate with Director of Employee & Labor Relations in effectively executing core labor relations functions including grievance handling, contract administration, and collective bargaining; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  

JOB RESPONSIBILITIES:  

• Administers policies and procedures designed to increase the effectiveness of employee relations and improve relationships between management and hourly team members. 
• Provides guidance, counsel, and instruction for management in the administration of human resources policies and procedures, to include all team member-related problems relative to attendance, seniority, work performance, discipline, and proper corrective action. 
• Ensures that all federal, state, and local laws are followed and consistently applied throughout the property.
• Provides guidance to team members on labor & employee relations issues
• Investigates all team member allegations of discrimination, sexual harassment, or any questionable behavior. 
• Assists Company legal counsel in preparation of legal defense.
• Provides formal and informal training for management/supervisory staff on the collective bargaining agreement; applicable laws; policies and procedures; discipline and discharge; and federal, state, and local laws.
• Keep informed of all new developments within the labor relations field and specific to the Boston market.
• Effectively manage internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing team member issues as appropriate.   
• Interacts with agents and representatives of union partners to achieve resolution of union/ employee grievances and concerns.
• Creates and maintains all required documentation in compliance with state, federal and local regulations, as well as company policy.  Verifies all forms and documents for accuracy, completeness, and correct dates. 
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. 

• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments

• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

• Bachelor’s Degree or above in a related field or equivalent experience required.
• A minimum of 3-5 years of progressively responsible Labor & or Employee Relations experience
• Requires strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint.
• Candidate must have experience with planning and project management.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Must be able to navigate confidential matters with tact and diplomacy.
• Knowledge of union as well as non-union working environments preferred.

Language Skills:

Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher reports and maintain reports on request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate.  When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.