Director of HR Operations

Why Join HYCU? 

HYCU is the fastest-growing leader in the multi-cloud data protection as a service industry. By bringing true SaaS-based data backup and recovery to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration, disaster recovery and ransomware protection to thousands of companies worldwide. As an award-winning and recognized visionary in the industry, HYCU solutions eliminate complexity, risk and the high cost of legacy- based solutions, providing data protection simplicity to make the world safer. With an industry- leading NPS score of 91, customers experience frictionless, cost-effective data protection, anywhere, everywhere. HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com. 

We are looking for an experienced, hands-on Director of HR Operations who will manage all global Human Resource operations with the immediate focus on the United States. This person will partner with local HR to ensure optimal employee experience. You will be responsible for ensuring a positive employee experience through: employee data management, payroll administration, benefits administration, HR policy development, compliance with employment laws, employee onboarding, employee relations, and HR system management (HRIS). Reporting directly to the Chief People Officer, the Director of HR Operations will be an integral part of the Global People team.  

The successful candidate will thrive in a startup environment and have a “builders” mentality. Experience being a hands-on leader while working collaboratively with global teams is highly preferred.  

Location(s):  

• Boston, MA (Hybrid) 
• Remote, U.S. (East Coast Preferred) 

What You’ll Do: 

• Lead and manage HR projects, ensuring seamless execution, adherence to compliance standards, and successful achievement of project objectives 
• Ensure all employee data is accurate, promptly updated, and in adherence with local compliance requirements 
• Oversee global HRIS (BambooHR), maintaining data accuracy, system functionality, and compliance  
• Prepare global HR reports and HR KPIs and ensure data-driven decision-making and continuous improvement in HR operations 
• Manage benefits administration, including design, implementation, and communication of employee benefit programs 
• Proactively educate and promote HYCU’s benefits to ensure employees understand the value and take full advantage 
• Keep ahead of benefits and wellness trends – suggest enhancements 
• Maintain a strong relationship with HYCU’s benefits brokers and HR Operations vendors (payroll agencies, global providers like Vistra, Deel, and similar)  
• Spearhead compliance efforts, staying abreast of evolving employment laws and regulations globally, and ensuring organizational adherence 
• Stay up to date on local statutory requirements and ensure employee handbooks, employee communications, office postings, etc. are maintained accordingly 
• Perform a regular audit of employee payroll and benefits data 
• Conduct quarterly audits of employee data in HRIS – BambooHR & ADP – to ensure personal information, department/division, etc. are accurate 
• Develop and streamline onboarding/offboarding processes to ensure a positive experience for employees and compliance with company policies 
• Collaborate with cross-functional teams to implement HR policies, programs, and initiatives aligned with business objectives 
• Develop and implement best practices for HR operations, optimizing efficiency and effectiveness 

What We’re Looking For: 

• Bachelor's degree with a focus in Human Resources, Business Administration, or a related field 
• 8+ years of progressive HR Ops experience, with a minimum of 4 years in a Manager role 
• Start-up environment strongly preferred. SaaS environment highly desirable 
• In-depth knowledge of global HR compliance, benefits administration, HR policy and employment laws 
• Experience opening global entities and supporting all areas of HR Operations 
• Strong technical acumen - MS O365 (SharePoint, Excel, PPT, Word), HRIS (BambooHR a plus), ADP, DocuSign and more 
• Effective and collaborative communicator – written and verbal, with high comfort level for presenting 
• Relationship builder – partners well with all stakeholders, including HR, TA and GTM and G&A 
• Strategic thinker with ability to tactically execute and is always intellectually curious 
• Hands-on leader, excited to be an active part of an organization that is building  
  

Who We Are: 

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things. 

The following is how we approach each Core Value:   

• Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.    
• Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.    
• Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market. 

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO 

What We Offer: 
HYCU provides an excellent benefits package including Medical, Dental, Vision, Life Insurance, 401K match, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.