Customer Service and Inside Sales

Summary

The Customer Service and Inside Sales Representative (CSSR) will be responsible for handling an array of front-facing duties, including assisting customers with complaints and questions, and relaying information about SPI’s products and services. Responsible for selling SPI products and services to customers and developing leads. Will seek opportunities to present additional products to current customers. Assist with warehouse tasks as needed.

Areas of responsibilities may include but are not limited to:

• Attract potential customers by answering product and service questions.
• Suggest additional products and services to potential and current customers.
• Manage large amounts of inbound and outbound calls.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Responsible for product knowledge to answer customer questions.
• Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Closing sales and achieving sales targets.
• Create and maintain a database of current and potential customers.
• Assist with administrative tasks and warehouse work as needed.
• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
• Participate in monthly and/or annual physical inventories.
• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
• Stock, organize, and maintain showroom to maximize sales and maintain inventory.
• Maintain proper project details, documentation, and orders for specific large projects.

Education, Skills, Experience, and Knowledge

• High school diploma/GED or equivalent work experience
• Customer service oriented with strong telephone, computer, and multi-tasking skills
• General knowledge of warehouse operations
• Must be able to operate a forklift and/or pallet jack
• Basic math and computer skills
• Ability to write legibly and communicate clearly with professionalism and courtesy
• Experience with inventory/inside sales and/or demonstrated success working with customers

Work Environment

Office operations and warehouse/fabrication environment

Physical demands may include but are not limited to:

• High level of sitting, walking, standing, and/or climbing
• Stooping, bending, kneeling, and reaching
• Work outside/inside around machinery with moving parts and vehicles
• Exposure to all seasons of weather, as well as slippery and uneven surfaces
• Must be able to lift a minimum of 30lbs

Travel

None

Exemption Status

Non-exempt