Residential Supervisor

Since 1970, Family Resources has been the agency to turn to for crisis counseling, safe shelter and safe respite for runaway and homeless teens. We are committed to making a difference in the lives of those who need our help and have no where else to turn.

Our mission is to strengthen families and build better communities by providing prevention, support and counseling to children, teens and families. We accomplish this through our belief and vision that every child should be safe, that every troubled teen deserves help, and that every family torn apart in crisis be given the opportunity to mend.

Who we need:

The role of the residential supervisor is overseeing the daily operations of the residential program and ensuring compliance with funder requirements and licensing agencies. This position manages the day-to-day operations and services provided within the program and ensures proper Youth Development Specialist recruitment, training and 24/7 staff coverage. of the Duties also include recruitment and training of staff, provision of direct client services, overseeing facility maintenance, and administration of the food program.

Essential Duties/Responsibilities:

• Acts as visionary in terms of developing and implementing the shelter program in accordance with the Mission, Vision, and Values of Family Resources.

• Aids in the creation of and support of a positive culture within the agency with the YDS; ensures that the YDS fosters an atmosphere of teamwork and quality services to clients.
• Ensures that accountability, strong performance and a positive culture is evident within the team and program.
• Ensures that all funder trainings are met by designated timeframes for self and staff supervised.
• Ensures that all agency and funder standards, policies and procedures are known and adhered to in the delivery of services.
• Responsible for ensuring the shelter program meets key performance indicators (KPI's), benchmarks and deliverables annually. and that these indicators drive accountability, performance, and positive culture within the programs.
• Ensures compliance and proper reporting with the DOH food program.
• Supervises and coordinates residential activities, to include daily groups, scheduled recreation and outings, consistent positive client engagement from staff, transportation of clients to/from school or appointments as needed.
• Responsible for ensuring 24-hour staff coverage and willingness to work when coverage requirements are not met.
• Ensures that staff on all shifts are monitored at least monthly to include 3pm-11pm, 11pm-7am and weekends. To accomplish this, this position is required to work at least one 3-11pm shift monthly and one shift on a weekend monthly. This position will also ensure that 11pm-7am staff are monitored for at least two hours of their shift monthly.
• Provides proper onboarding of new YDS to include 40 hours of shadowing.
• Ensures that the client behavior motivation system is adhered to and consistently applied.
• Maintains the facility to ensure it is inviting and visually pleasing.
• Ensures all maintenance needs are addressed quickly and ensures the facility passes all inspections within required timeframes to ensure shelter is safe and harm-free to our clients and employees.
• Ensures that all direct reports are met monthly for individual supervision, guidance and adherence with policy and procedures. Ensures that each supervision is documented in accordance with agency policy.
• Must hold a monthly agenda-driven staff meeting at a time that ensures the best attendance of staff.
• Ensures that any necessary staff discipline is done in coordination with the HR Department and documented in accordance with agency policy.
• Must possess a cellular phone to be used for business purposes.
• Participate in various committees as assigned.
• Assist other agency shelters as requested.

• During weather-related emergencies such as hurricanes which require coordination and/or evacuation, this position is required to work on-site with the designated hurricane teams to ensure the safe facilitation of client movement and security of the facility.
• Must be on-call at designated times to provide support to the shelter staff. While on-call the expectation is a timely response of within 15 minutes.

• Administers all work rules and employment practices including those related to equal opportunity employment.

• Other job responsibilities as requested.

Skills, Abilities and Other Requirements:

• Must demonstrate acceptance and comfort with clients, staff, co-workers, and community contact with diverse backgrounds and cultural differences.
• Must adhere to trauma informed care approach with clients.
• Must successfully complete all agency and funder trainings in required time frames.
• Must possess excellent organizational skills, well developed verbal and written communication skills, and the ability to effectively deal with complex issues.
• Must maintain a high degree of professionalism and reliability within areas of responsibility by providing leadership, direction, motivation, and training.
• Should possess characteristics that show sound judgment in fulfilling position duties and responsibilities as well as a cooperative attitude in working relationships with senior members of management.
• Must have a valid Florida Driver's License and auto insurance for personal vehicle and a clean driving history.
• Must be dependable, discrete and possess good judgment.
• Demonstrate the ability to provide adequate supervision and guidance to YDS staff.
• Must demonstrate awareness and acceptance of LGBTQ community.
• Must be able to pass a Level II background screening.

Education and Experience:

• A Bachelor's degree in the human services field with 2 years of experience working with youth preferred; a minimum of 5 years' experience working with youth and experience working in a residential setting.
• 2 years of management/supervisory experience preferred.

Physical Requirements:

• The ability to lift 25 pounds occasionally.
• Frequent sitting, standing and/or walking.
• Frequent use of hands and fingers
• The ability to hear and respond quickly to sounds.
• Close, distance and peripheral vision
• Occasional driving

Positions Supervised:

• Youth Development Specialists
• Cook