Account Manager

Account Manager – Schaumburg, IL

$47,000-$55,000 + Full Benefits (Medical, Dental, Vision, 401K matching, PTO, and more!)

We began with the belief that exceptional quality, ethically sourced jewelry can be an effective tool for social change. From our award-winning jewelry designs and responsibly sourced materials, to our personalized showroom experiences, customers never need to compromise between quality and conscience.

As one of the leading ecommerce jewelers in the world, and a leader in ethical origin fine jewelry, we are on the lookout for a bright, motivated Account Manager. Our Account Managers are passionate about helping people through the order process by building strong relationships with consumers.

Responsibilities:

• Continually keep up to date with our growing portfolio of products so that you can effectively and professionally communicate them to our client base
• Effectively balance the advocacy of your clients’ needs while ensuring that our company’s interests and goals are always maintained
• Communicate with customers through phone, email, and chat communication
• Work through customized orders with clients while paying heavy attention to detail in an effort to achieve their vision
• Lead the coordination of resources and information to develop quotations and other documents that commit our company to our customers
• Monitor the status of each quote throughout the entire process, ensuring each is processed promptly
• Coordinate and communicate inventory levels, product return information, and shipment arrival
• Become an integral part in channel management as we introduce products to retail stores
• Manage promotions, reset initiatives, and new product placement to increase promotional activity

Requirements:

• 1+ year of corporate customer service experience
• Excellent telephone and customer relationship building skills
• Working knowledge of Microsoft Word and Excel
• Outstanding organizational and time management skills as well as strong attention to detai