Broadcast Remediation Engineer

A Multimedia Broadcast Remediation Engineer for AV Services, Inc. will work with support teams to troubleshoot, escalate, manage incidents, and resources. The successful Broadcast Remediation Engineer will demonstrate effective troubleshooting, communication, and initiative.

Objectives:

• Create, update, and maintain service cases and incidents.
• Rapid response and quickly assess issue to deliver timely remediations.
• Ownership and proactive updates of Multimedia hardware environment
• Root cause analysis
• Critical space risk analysis
• Develop and maintain documentation, including remediation guides and playbooks.
• Author trend alerts knowledge base documentation
• Hardware and or firmware refresh recommendations
• Critical hardware inventory management
• Identify serviceability issues.
• Identify new hardware risks and or support concerns.

Role and Responsibilities:

• Act as first point of contact for Broadcast incidents.
• Responsible for all incident reporting and tracking
• Review and prioritize open tickets to meet SLAs.
• Work with vendors and manufacturers to ensure timely service delivery.
• Communicate effectively with stakeholders regarding the status of remediation efforts.
• Preventative Maintenance oversight and ownership.
• Policy enforcement, education, and revision
• Provide End of Day Reports.
• Join assigned and invited meetings.
• Collaborate with multiple teams and provide updates on the environment.
• Collaborate with Delivery SME on analytics and all reporting.

Job Qualifications:

• General AV knowledge regarding the following
• Integrated AV systems, including mixers, switchers, routers, DSPs.
• AV Transport Media (SDI, HDMI, Display Port, Ethernet)
• Basic Audio signal flow knowledge including the following technologies.
• Dante Audio networking design and integration.
• Dante certified.
• Video Display technologies
• Video Walls
• Ross video products
• A strong understanding of AV over IP ecosystems
• Full working knowledge of TCP/IP, UDP, NDI, QOS, and PoE
• CCNA certification minimum
• CCNP preferred.
• Extensive SMPTE 2110 In depth deployment and configuration knowledge
• Understanding ST 2110 course certification
• Arista products
• 7280R3 knowledge
• CompTIA Cloud+ certification
• Preferred CTS and CQT certifications
• 3–5-year experience in integrated AV environment

Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

A-V Services Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.