Case Manager II (Bilingual)

Case Manager II (Bilingual, English/Spanish)

UNION COUNTY COMMUNITY ACTION, INC.   

Work Location- Monroe, NC

Program- Head Start

Reports to: Comprehensive Services Manager

FSLA- Non-Exempt

Full-Time, Benefit Eligible 

www.uccainc.org/careers  

SUMMARY 

Responsible for health, nutrition, social services, parent involvement, enrollment, recruitment, and data entry required in meeting the needs of Head Start's children, parents and community within the scope and goals of UCCA child philosophy and Head Start Performance Standards. Provides instruction for parents and care for children by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Primary

1. Assists with recruitment of families.
2. Completes all formwork in child’s packet and initiates Family Partnership Agreement during enrollment process.
3. Follows up on Family Partnership Agreement goals with families weekly, or as needed.
4. Assists in scheduling health appointments and provides transportation, as needed.
5. Assists in completing health screenings within 45 days of enrollment.
6. Makes home visits to provide support services, as needed.
7. Keeps all records current by entering data into Child Plus and runs weekly and bi-weekly reports.
8. Follows up on health referrals to ensure completion of services; makes appointment for non-English speaking parents, provides transportation, and interprets for them.
9. Completes CACFP quarterly food reviews to ensure compliance with CACFP standards.
10. Attends parent meetings and parent activities.
11. Assists in planning and presenting educational programs for families.
12. Encourage parents and others to volunteer and keeps records of volunteer time.
13. Refers parents to appropriate agencies for needed services.
14. Translates written correspondence between the agency and Spanish speaking clients.
15. Works cooperatively with Site Manager, Family and Community Coordinator, and Specialists to insure coordinated delivery of services to children and families.
16. Attends pre-service/in-service training and regular staff meetings.
17. Works collaboratively with surrounding agencies and professionals to better serve our families.

PERFORMANCE STANDARDS

Family partnerships

Engages in a process of collaborative partnerships with individual families to develop a “Family Partnership Agreement.” The process includes establishing mutual trust; identifying family goals, strengths, and necessary services and supports; establishing the roles that staff and families will play in addressing the goals; and building upon, as appropriate, information obtained from the family and other community agencies concerning preexisting family plans and goals.

Works collaboratively with participating parents to identify and access services and resources that are responsive to each family’s interests and goals.

Ensures that parents are provided opportunities to enhance their own parenting skills, knowledge and understanding of the educational and developmental needs and activities of their children, and to participate in medical, dental, nutrition, and mental health education programs.

Ensures that parents and children are provided opportunities to participate in family literacy services, either directly or through referrals, to other local agencies.

Assists pregnant women in the Early Head Start program to access, through referrals, a system of prenatal and postpartum care; prenatal education including fetal development, labor and delivery, and postpartum care; and information on the benefits of breastfeeding.

Assists parents in becoming their child’s advocate with schools and other community agencies by providing a staff-parent meeting at the end of a child’s enrollment to discuss the child’s progress; providing education and training to parents to prepare them to exercise their rights and responsibilities concerning their child’s education; and assisting parents to communicate with teachers and other school personnel.

Community partnerships

Takes an active role in community planning and establishes ongoing collaborative relationships with community organizations to promote the access of children and families to community services that are responsive to their needs.

Establishes and maintains procedures to support successful transitions for enrolled children and families from previous childcare programs into Early Head Start or Head Start and from Head Start into elementary school or other settings. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

Bachelor's degree (B. A.) or equivalent in Human Services, Social Services, or a related Family services field from a four-year university; and one to three year's related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS 

Ability to read and interpret documents in both English and Spanish such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write in both English and Spanish routine reports and correspondence.  Ability to speak effectively in both English and Spanish before groups or employees of organization.

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES 

Incumbent must have a working knowledge of Head Start policies, procedures and performance standards. The employee must be able to operate a desktop computer, related software, calculator, printer, copier, fax, and phone.

OTHER QUALIFICATIONS

Employee must pass an annual physical, TB screening, and submit to random drug screenings.

CERTIFICATES, LICENSES, REGISTRATIONS 

Incumbent must possess/maintain or obtain/maintain within 90 days of employment, a current CDL and valid driver’s license.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Equal Opportunity Employer

Union County Community Action, Inc. (UCCA) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Union County Community Action, Inc. (UCCA) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Union County Community Action, Inc. (UCCA) expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Union County Community Action, Inc. (UCCA)’s employees to perform their job duties may result in discipline up to and including discharge.

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