Key Account Coordinator

Key Account Coordinator at established international distributor.

• $60-70K + commission
• Full benefit
• Monday – Friday 08:30 a.m. – 05:30 p.m. (Flex)
• English fluency with bilingual ability in Japanese, Korean, Chinese, Vietnamese OR Spanish is highly preferred
• Related experience (Key account coordinator or similar) is required

Requirements of the Key Account Coordinator:

• Bachelor’s degree
• English fluency with bilingual ability in Japanese, Korean, Chinese, Vietnamese OR Spanish is highly preferred
• At least 2 years experience as a key account coordinator, or related roles
• Experience and knowledge in EDI is a big plus
• Exceptional communication and customer service skills
• Proficient in MS Office (Strong Excel Skill is needed)
• Good phone manner and problem solver
• Ability in problem-solving and negotiation
• Detail oriented, organized, and strong with numbers

Responsibilities of the Key Account Coordinator:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Other related duties and administrative duties

Employment Type: Direct Hire – Exempt

Schedule: Monday – Friday 08:30 a.m. – 05:30 p.m. (start time flex between 8:30 – 9:30 a.m.)

Account management, key account, account coordinator