Integrated Services Manager

MISSSEY, works to prevent girls and gender-expansive youth from ever entering circumstances of sexual exploitation and violence. We also support young people who are experiencing exploitation to exit. Once they’ve exited, we partner with them so that they may avoid re-entering sexually exploitative circumstances and live free of harmful transactional relationships. As an organization, we value healing, youth voice, integrity, and relationships. Our service model is focused on healing through trauma-informed, survivor-centered, and youth-focused approaches. We recognize the crucial voices of survivors in facilitating healing in victims of commercial sexual exploitation and the value of young people empowering other young people. Our work with youth is a partnership, helping them transition from victim to survivor to leader, encouraging their long-term stability and success in whatever path they choose. MISSSEY believes that with the right opportunities and support, youth can overcome the circumstances of their exploitation and thrive.

For more information about MISSSEY, please go to our website at www.misssey.org.

MISSSEY will only review applications that have an uploaded cover letter and resume.

Position Summary

This is an opportunity for a highly skilled manager to support and develop the MISSSEY Integrated Services teams based in Contra Costa and Alameda County. Under the supervision of the Programs Director, the Integrated Services Manager (ISM) will support and supervise Integrated Services staff and oversee comprehensive strengths based transformative case management services for youth who have experienced sexual violence, commercially sexually exploited (CSE) youth and those vulnerable to sexual exploitation. The ISM provides representation, leadership, coaching and direction for MISSSEY’s transformation coaches. The ISM will work with MISSSEY leadership to strengthen the existing integrated services department. The ISM is a role model for all staff, works collegially and collaboratively with members of the MISSSEY leadership team to ensure that transformation coaching is delivered with impact and that MISSSEY staff provide comprehensive strengths based and transformational services.

The ideal candidate for this position would:

• Be highly skilled in, and committed to, youth development
• Have the ability to organize and motivate staff and co-create a strong, reflective, highly productive and loving culture.
• Have solid experience working with Black girls and other youth of color who have experienced homelessness, gender-based violence, trafficking, and abuse
• Be a continual learner deeply invested in black women and girls.
• Have solid experience working with youth of color that have experienced homelessness, gender violence, trafficking and abuse.
• Have experience building relationships with community partners and coordinating services that engage youth and support them to thrive.
• Have a deep understanding of addressing bio-psychosocial, emotional, educational, vocational and functional needs of young people.

MISSSEY will only review applications that have an uploaded cover letter and resume.

Leadership, Supervision, and Management (40%)

• Work with Programs Director to lead direct transformation coaching and service planning
• Ensure all Transformation Coaches (TC) have a thorough understanding of the stages of change and development;
• Train, coach and motivate 2 Team Leads and a team of 6 Transformation Coaches and 3 Youth Engagement Specialists to implement MISSSEY’s vision of high-quality transformative coaching services; including weekly one-on-one supervision and job-embedded coaching;
• Attend all relevant internal and external meetings and events
• Clearly communicate organizational vision, mission and goals and youth needs to staff, community allies, our funders, and our partners
• Collaborate with MISSSEY leadership and staff to support organization-wide initiatives
• Co-creating the design and implementation of a functional integrated services department
• Recruit, train, and motivate Integrated Services (IS) team to implement MISSSEY’s vision of high-quality programming
• Coach, supervise, and provide professional development to IS staff, including weekly/biweekly one-on-one supervision, job-embedded coaching, work plans, and annual reviews
• Plan and facilitate weekly staff meetings and training
• Foster an environment that promotes harmony, partnership, alliance, healing, and thriving
• Guide and participate in collaborative processes to improve all work at MISSSEY
• Support data collection and program evaluation efforts by ensuring that all workshop attendance, participant evaluations, and other required documentation are being collected by IS staff and independent contractors and entered into MISSSEY’s online database in a timely manner.

Accountability and Compliance (35%)

• Provide leadership for MISSSEY’s Integrated Services team in Contra Costa and Alameda County by facilitating communication, planning services, assist in the writing of reports and assessments, and maintaining inspiring services for youth;
• Develop and maintain positive partnerships through regular, strategic communication;
• Make certain transformation coach accurately record and track attendance, participation, and youth incentives for all activities through MISSSEY Apricot online system
• Approve and manage payroll, staff expenses (mileage, reimbursements, training), manage program intakes and referrals, make staff assignments.

Leadership (15%)

• Work with the IS teams and the Programs Director to develop individualized service plans as well as leverage relevant community resources as needed;
• With the Programs Director to plan and facilitate regular team meetings and trainings on various topics including MISSSEY’s trauma- and survivor-informed, healing-centered approach, and other best practices in CSEC services and youth development;
• Ensure support and targeted intervention activities for identified youth;
• Foster an environment that promotes harmony, partnership, alliance, healing and thriving;
• Guide and participate in collaborative processes to improve all work at MISSSEY;
• Collaborate with MISSSEY leadership and staff to support organization-wide initiatives and events;
• Attend all relevant organizational meetings; represent the organization as needed at external meetings and events.

Communication (10%)

• Regularly attend -anti-trafficking network meetings, Alameda and Contra Costa County CSEC prevention meetings and other relevant partner and funder meetings;

Other duties assigned

Qualifications:

• Minimum 4 years of experience working with strength-based and client-centered models, restorative and trauma informed care practices.
• Bachelor’s Degree in social sciences such as: psychology, criminal justice, social work and/or public health preferred.
• Experience in trauma-informed healing centered youth development with CSEC youth
• At least 3 years experience supervising transformation coach (case management) staff
• Co-created a case management department.
• Experience working with African American cis, trans and non-binary women and girls.
• Passion for supporting young people, promoting healing centered, trauma informed youth development practices and working towards social change.

Knowledge, Skills, and Abilities:

• Ability to be dependable and present
• Ability to multi-task and deal with high numbers of youth at one time
• Knowledge of at-risk youth and commercial sexual exploitation
• Ability to have healthy boundaries working with youth
• Ability to respond to youth in crisis with de-escalation techniques and appropriate support
• Ability to serve as a role model for youth being served
• Ability to administer policies and procedures that ensure the safety and confidentiality of program participants
• Ability to develop positive relationships with participants, colleagues, and supervisors
• Ability to assume a leadership role in initiating workshops and activities
• Excellent communications skills

Physical Demands:

• Occasional lifting of up to 50 lbs
• Requires computer use each day, including typing for many hours per day
• Requires ability to use a keyboard, monitor, cell phone, and calculator
• Requires the ability to communicate verbally, both in person and on the telephone
• Must be able to stand for at least 20 minutes at a time

Work Environment:

• Occasional outdoor activities
• Shared office space; main offices are on the second floor with no elevator access
• Ability to drive a motor vehicle
• Requires transport of clients and, at times, their children, using their own vehicle
• Work in the community, including law enforcement facilities and county and state offices

Required Licenses and Certificates:

• Current driver's license, reliable vehicle, proof of liability insurance coverage, and a clean driving record required
• A criminal background check including fingerprint clearance
• TB clearance
• COVID-19 vaccination is mandatory.

Position title: Integrated Services Manager (Alameda and Contra Costa)

Classification: Full-time, exempt, salaried, in person position, some weekends and evenings (rotation)

Compensation: $68,500k-75,000k annually, depending on qualifications

Benefits:

• Employer pays 100% of Medical/Dental/Optometry
• LTD & Disability Term Life Insurance
• Voluntary Life Term Insurance
• Coverage of work-related travel, mileage, and parking
• PTO (paid time off)
• EAP (employee assistance program)
• Family and pet bereavement
• Employee retirement and employee match (SIMPLE IRA)
• Generous Holiday Calendar
  • Including –availment of vacation time after the 90 day period of employment & 1 week paid winter holiday during Christmas week

For more information about MISSSEY, please visit our website www.misssey.org. MISSSEY will only review applications that have an uploaded cover letter and resume.

Due to the volume of candidates, we will be unable to contact each candidate individually. If you are being considered for the position, you will be contacted. We are unable to accept phone calls or walk-ins. MISSSEY is an equal opportunity employer.

NON-DISCRIMINATION POLICY: MISSSEY DOES NOT DISCRIMINATE IN ANY PROGRAM, ACTIVITY, OR IN EMPLOYMENT ON THE BASIS OF AGE, CREED, SEX, RACE, ETHNIC BACKGROUND, MARITAL OR VETERAN STATUS, NATIONAL ORIGIN, DISABILITY, SEXUAL ORIENTATION, OR RELIGION. SURVIVORS AND WOMEN OF COLOR (TRANS-INCLUSIVE) ARE ENCOURAGED TO APPLY