IT Support Direct Mail Data Processing Specialist

IT Support and Direct Mail Data Processing Specialist

Job Summary:

We are seeking a versatile professional to join our onsite team as an IT Support and Direct Mail Data Processing Specialist. This role involves providing technical support to end-users and direct mail data processing activities. The ideal candidate will have a background in IT support, data management, and problem-solving skills. The individual in this role will contribute to smooth IT operations and efficient handling of direct mail campaigns.

Responsibilities:

1. IT Support:

   - Provide technical support to end-users, including troubleshooting hardware and software issues, network connectivity problems, and system errors

   - Install, configure, and maintain computer systems, software applications, and peripherals.

   - Set up new user accounts and manage user access rights using Active Directory.

   - Collaborate with IT team members to resolve complex technical issues.

   - Document and maintain an inventory of hardware and software assets.

2. Direct Mail Data Processing:

   - Process and manage direct mail data, ensuring accuracy and integrity.

   - Import and export data files, cleanse and validate data, and perform data merges using BCC Mail Manager.

   - Collaborate with internal stakeholders to define data requirements for direct mail campaigns.

   - Manipulate, transform, and format data for mailing purposes.

   - Conduct quality control checks to ensure accurate mailing lists and data output.

   - Troubleshoot data-related issues and implement corrective action as necessary.

3. System Maintenance and Upgrades:

   - Assist in the evaluation, selection, and implementation of new hardware, software, and IT solutions.

   - Perform routine maintenance tasks, such as system backups, updates, and patches.

   - Monitor system performance and proactively identify areas for improvement.

   - As part of a team effort, ensure data security and compliance with relevant regulations.

4. Create Variable Data Print (VDP) Files

   - Use PlanetPress software to create VDP templates

   - Create, configure and work with hot folders for file creation

   - Ensure quality and integrity of print files and the data files used to create them

   - Ability to communicate decisions and/or answer questions regarding the above items to our production staff

Required Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- Experience in IT support.

- Knowledge of hardware, software and network troubleshooting.

- Proficient with Microsoft Office suite of applications.

- Familiarity with direct mail marketing concepts and practices.

- Excellent problem-solving and analytical skills.

- Attention to detail

- Good communication and interpersonal skills.

- Ability to work independently and in a team-oriented environment.

Bonus Qualifications:

- Experience in direct mail data processing.

- Proficiency in data processing software and tools (Excel, SQL, BCC Mail Manager, data cleansing and formatting tools).

- Proficiency in workflow automation software and tools (e.g., PlanetPress, XMPie, etc.).

- Familiarity with FileMaker, SQL, JavaScript, AWK, HTML, CSS.

Join our dynamic team and contribute to the seamless operation of our IT infrastructure while ensuring the accurate processing of direct mail data. Apply today and be a part of our success!