Network Specialist II

Description

Company Overview:

ProActive Information Management, LLC is an award winning Information Technology firm that provides and delivers enterprise products and solutions. Our mission is to enhance the clients’ ability to deliver and achieve their business goals. Our equation is simple: People + Process = Technology. Our goal is to deliver technology solutions and processes that will enable and empower the End Users to perform their daily job duties with minimal disruptions.

Position Overview:

We are seeking a Network IT Specialist to join our IT support team. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service. As a Network IT Specialist, you will be responsible for resolving escalated technical issues, assisting end-users with hardware and software problems, and maintaining IT systems to ensure optimal functionality. This role requires a proactive and solutions-oriented approach to problem-solving and a commitment to delivering timely and effective support to our internal stakeholders.

Requirements

Specific Duties and Responsibilities:

• Provide advanced technical support to end-users via phone, email, remote assistance, and in-person visits.
• Troubleshoot and resolve escalated hardware and software issues, including desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and troubleshoot network connectivity problems, both wired and wireless.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Perform system administration tasks such as user account management, access control, and software installations.
• Document support tickets, resolutions, and troubleshooting procedures in the IT knowledge base.
• Conduct regular maintenance and updates on IT systems to ensure security and performance.
• Assist in the implementation of IT projects, including software deployments, hardware upgrades, and system migrations.
• Provide technical guidance and training to junior helpdesk technicians as needed.
• Stay current with industry trends, technologies, and best practices in IT support.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 3 years of experience in IT support roles, with a focus on help desk support.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Strong knowledge of Microsoft Office 365, Active Directory, and Exchange.
• Experience with remote desktop support tools and ticketing systems (e.g., ConnectWise a plus).
• Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
• Customer-focused mindset with a dedication to providing high-quality support services.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with supportive team members.
• Flexible work arrangements, including remote work options.
• Salary Description $45000 - $60000