Commercial Intern / Account Manager

PacketFabric

Commercial Intern / Account Manager - Remote

About PacketFabric, Inc.

Over the past 7 years PacketFabric has built the most advanced NaaS platform throughout North America and Europe. PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform (NaaS). PacketFabric is a private layer 2 network delivering instant, scalable, and secure connectivity between any two or more points on our network, at speeds from 50Mbps to multi-100Gbps. We strive to create strong customer relationships throughout the company. PacketFabric was built from the ground up as a fully-remote company; PacketFabric employees are located throughout the world.

THE ROLE:

Reporting to the Senior Director of Account Management, a Commercial Intern will be the contact point on a set list of accounts. The CI will be an advocate for the customer as well as a resource to be utilized in order to allow the AM’s to spend their time selling. A CI should be comfortable reaching out to current customers to uncover new opportunities and to foster customer satisfaction. A CI will be expected to become proficient in the navigation of our portal and public website, our CRM (Salesforce) and be well-versed in our suite of services.

This role would suit a university Junior or Senior capable of operating in a fast paced startup environment, and looking to learn the ins and outs of selling in the tech sector. The ability to operate independently and work effectively in a remote environment is a must.

WHAT YOU’LL BE DOING:

• Work with the Account Management team to develop a sales strategy across the account list - You will drive growth from your customers and have responsibility for delivering to revenue targets
• Develop a pipeline of deals with a combination of outbound sales prospecting and inbound leads supported by our marketing team
• Arrange PacketFabric portal demos for prospects with the support of our Account Management and Sales Engineering teams
• Consistent Salesforce updates to support accurate reporting within the business
• Collaborate with marketing, product management, AM’s and CI peers to optimize both territory and PacketFabric’s overall success

• Monitor for renewals and follow up

• Email campaign creation in conjunction with Marketing
• Uncover new projects/opps with current customers – increase revenue through upsell and cross-sell
• Maintain living, updated customer contacts/roles in Salesforce
• Advocate for the customer

• Coordinate Welcome and Onboarding calls
• Research - customer documents and internal services

WHAT YOU’LL BRING:

• A great attitude and a willingness to learn