District Manager at Misha's Cupcakes INC.

Our company seeks a growth-minded District Manager to oversee the operations of our locations within one of our sales regions. Using your resourcefulness and collaboration skills, you will hire, develop, and retain talented team members at several branches in order to provide exceptional customer service and achieve company goals for sales and efficiency. Our ideal candidate has multi-unit operations experience in retail, restaurant management, rentals, hotels, or another area in the customer service or hospitality industry. 

Essential Duties and Responsibilities: Includes the following. Other duties may be assigned.

·      Oversee and manage multiple locations according to company guidelines and policies

·      Hire qualified and talented staff at each location

·      Develop training techniques and motivate team members to perform well

·      Visit each store regularly to perform productivity audits

·      Make changes or recommendations to staff on how to improve performance

·      Ensure all locations comply with company policies

·      Address customer service issues and problems in district performance 

·      Make decisions based on financial analysis

·      Meet performance objectives and initiatives from upper management

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2+ years of retail/restaurant supervisor experience.

·     Excellent communication skills, both verbal and written

·     Basic computer skills and knowledge of Microsoft Office (Word, Excel)

·     Ability to work well in a busy environment

·     Ability to lead, motivate, and build efficient teams

·     High energy and engaging personality

·     Professional demeanor

·     Ability to work on your feet for extended periods of time

·     Ability to work flexible hours, including weekends and holidays (according to customer demand)

·     Demonstrate knowledge of entire product line and preparation

·     ServeSafe Certified

Competencies: To perform the job successfully, an individual should demonstrate the following:

·      Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

·      Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests

·      Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·      Cost Consciousness - Conserves organizational resources.

·      Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·      Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

·      Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

·      Dependability - Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.

Language Skills                                                        

·      Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

·      Ability to write routine reports and correspondence. 

·      Ability to speak effectively before groups of customers or associates of organization.

·      Ability to understand and speak Spanish is a plus.

Mathematical Skills                                                

·      Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Physical Demands

·      The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.