Patient Services Representative

Benefits:

• Paid Time Off (PTO) Bank with accrual beginning on the first day of employment
• Paid Holidays after 60-days of employment
• Health insurance after 60-days of employment
• Dental insurance after 60-days of employment
• Aflac Supplemental Insurance after 60-days of employment
• Flexible Work Schedule
• Development and promotion opportunities in a growing company

Responsibilities:

• Greets and assists patients, clients, and relevant third parties via phone, email, and live web chat.
• Addresses inquiries concerning procedures, processes, services, and status updates; refers matter to relevant team member as required.
• Inputs medical records requests by accurately collecting and transcribing data into appropriate areas of assigned database system(s).
• Ensures incoming authorizations are HIPAA compliant in all aspects.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Ability to type at least 45 words per minute.
• Strong attention to detail.
• Strong computer skills; capable of utilizing Microsoft Office Suite or related software.
• Capability to follow HIPAA guidelines relative to sensitive document handling and destruction.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Qualifications:

• High school diploma or equivalent required.
• One year of administrative experience required; experience in a medical environment preferred.

Morgan Records Management, LLC, (MRM) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRM is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Amy Uehling, HR Director, at 603-484-4826.

Morgan Records Management, LLC participants in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

E-Verify Participation Poster (English & Spanish): https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work Poster (English): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

E-Verify Right to Work Poster (Spanish): https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf