Learning Development Specialist

POSITION SUMMARY:

This DFI consultant position with WSSC includes - The Learning and Development Specialist II is a business partner for the Utility Services Team in developing employees and improving team performance. This Specialist is an internal consultant focused on business team developmental and knowledge transfer initiatives.

PRINCIPAL RESPONSIBILITIES AND TASKS:

The following statements describe the general nature and level of the work performed. They should not be considered an exhaustive list of all duties. Employees may perform other related duties as required.

ESSENTIAL FUNCTIONS:

• Performs developmental needs assessments (business unit, team) and translates outcomes to  

  solution-based program development;

• Supports the Utility Services Team with all Team knowledge transfer functions;

• Evaluates operational issues and, where applicable, recommends developmental solutions

  and upon approval acts on implementing the solutions;

• Designs and implements learning and development programs and sessions including testing

  and evaluation procedures;

• Conducts knowledge and skill-based development sessions;

• Coordinates the skill development/knowledge component of knowledge-based and skill-based

  pay programs;

• Assists with legacy knowledge transfer initiatives;

• Assists with learning and development of the Utility Services Team business units’

  competencies;

• Accesses the portfolio of development solutions to ensure the appropriate applications are

  deployed,

  including, but not limited to classroom, e-learning, and guided learning;

• Works with WSSC Water business teams’ subject matter experts to define learning and skill

  needs that support Utility Services processes that integrate with and relate to the other team’s

  business  processes;

• Partners with Utility Services business sections staff in ensuring effective and efficient delivery     

  of programs and sessions;

• Facilitates/leads Utility Services Team’s new employee orientation sessions;

• Lead or participate on Annual Action/Department Action Item teams/sub teams and other

  special projects;

• Drives a vehicle to conduct WSSC Water business.

OTHER FUNCTIONS:

• Performs other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

Demonstrated knowledge of:

• current best practices in learning, organization development, and performance improvement;

• instructional design and adult learning concepts;

• employee development related to knowledge transfer.

Demonstrated ability in:

• internal consulting;

• large group presentation;

• performing needs assessments and translating to developmental programs;

• instructional design including curriculum design;

• managing vendors and evaluating their performance against contracted requirements;

• coaching and counseling employees on functional developmental needs and optimal solutions

  to those needs;

• communication at all organizational levels;

• working cooperatively with peers and supervisors in a team-based environment;

• effective problem-solving and decision-making;

• use of standard office automation software and learning management systems.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in Education, Instructional Design, Organizational Design, Business

  Administration, or a related area;

• 3 years of professional experience as a learning, training and development, technical training

  or organizational development professional.

OR

• High School diploma or equivalent;

• 7 years of professional experience as a learning, training and development, technical training

  or organizational development professional.

ADDITIONAL REQUIREMENTS:

• Possession of a valid driver's license, with no more than 4 points, and the ability to obtain and  

  maintain a WSSC Water driver's permit within 90 days of hire or transfer date;

• Demonstrated experience in design and delivery of training and education;

• Completion of the WSSC Water Financial Disclosure Statement within 30 days of employment

  and annually thereafter.

PREFERENCE(S):

• Certification as a Certified Professional in Learning and Performance (CPLP);

• Master’s degree in Education, Instructional Design, Organizational Development;

• Certified in recognized learning model/program(s).