How much does this job pay?

This job pays $40,000 to $60,000 per year

What benefits come with the job?

vision, dental, life_insurance, medical, and retirement

Customer Retention Manager

Harrison Contracting Company, Inc. Villa Rica, GA

Customer Retention Manager

Harrison Contracting Company, Inc.

Villa Rica, GA

$40,000 to $60,000 Yearly
Vision , Medical , Dental , Life Insurance , Retirement
Full-Time

Job Description

Goal:

Support HCC goal of being Benchmark in customer reputation enhancing multi-site program customer engagement and experience through:

1. Reliability – building trust (standardizing top of funnel)

2. Experience – how we define ourselves and relate to others (discovery and optimization)

3. Diligence – continuous improvement (non-complacency)

Purpose:

To establish HCC as a partner across our various scopes of work (new construction, repaint, facility maintenance, and consulting) by creating and managing a formalized, data-driven customer retention program (CRP). This includes, but is not limited to, data collection and management, process creation, and direct sales activity with guidance from Director – Strategic Alliances.

Key Responsibilities:

1. Data Management

· Gather relevant data from previous HCC GC/DTO projects and CRM platforms.

· Create life-cycle process for repaints and cross-divisional opportunities.

· Create follow-up cadence to manage life cycles.

· Develop reports and reminders that identify timing for cyclical CRP programs by division/segment.

· Work with Director of Customer Experience to develop customer recognition opportunities (birthdays, anniversaries, special interests, etc.)

2. Program development

· Working with Director of Strategic Alliances, develop HCC ongoing maintenance program that can be sold at time of initial project completion. Possible names include “HCC RED Assurance”, “HCC RED Care”, “HCC RED Repair”, “HCC Partner Painting Program.”

o Site survey

o Pressure Washing

o FEW Painting

o Full Repaint

· Clearly outline key CRP program components and their processes.

· Working with Director of Customer Experience and Marketing Coordinator, create, maintain, and update CRS specific marketing tools (labels, sales collateral, strategic social media posts)

3. Sales Engagement

· Ability to engage with existing Sales & Divisional teams to promote CRP processes.

· Engage with clients for the purpose of presenting/selling maintenance programs.

4. Product & Project Knowledge

· Develop an understanding of paints & coatings.

· Develop an understanding of HCC services.

· Engage with sales and divisional teams to understand painting processes.

Company Description

Located just outside Atlanta, HCC specializes in commercial painting and facility maintenance contracting services. With almost three decades of experience since our inception in 1995, we've proudly served a diverse clientele, spanning from local businesses to national corporations.
As an employee at HCC, you'll be part of a company that doesn't just paint buildings; we're image consultants, dedicated to exceeding our clients' expectations and elevating their standards. Our work encompasses commercial painting, facility maintenance, and industrial painting, providing a varied and rewarding environment. Each day HCC brings new challenges and opportunities for growth.
Our headquarters in Villa Rica, GA, serve as the hub for our nationwide operations, offering a supportive and collaborative workplace culture.
At HCC, we're more than just a company; we're a family. We value reliability, experience, and diligence, and our mantra, "Rely on RED," reflects our commitment to these principles. “Rely on Red” is not just about a color, it’s about our culture. We pride ourselves on being (R)eliable, (E)xperienced and (D)iligent.

Located just outside Atlanta, HCC specializes in commercial painting and facility maintenance contracting services. With almost three decades of experience since our inception in 1995, we've proudly served a diverse clientele, spanning from local businesses to national corporations. As an employee at HCC, you'll be part of a company that doesn't just paint buildings; we're image consultants, dedicated to exceeding our clients' expectations and elevating their standards. Our work encompasses commercial painting, facility maintenance, and industrial painting, providing a varied and rewarding environment. Each day HCC brings new challenges and opportunities for growth. Our headquarters in Villa Rica, GA, serve as the hub for our nationwide operations, offering a supportive and collaborative workplace culture. At HCC, we're more than just a company; we're a family. We value reliability, experience, and diligence, and our mantra, "Rely on RED," reflects our commitment to these principles. “Rely on Red” is not just about a color, it’s about our culture. We pride ourselves on being (R)eliable, (E)xperienced and (D)iligent.