Assistant Director of Wellness and Support Services (PSH)

POSITION: Assistant Director of Wellness and Support Services (PSH)

DIVISION: Programs – Permanent Supportive Housing (PSH)

LOCATION: North Hollywood, CA

HIRING RATE: $80,872/annually

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION

The Assistant Director of Permanent Supportive Housing (Wellness & Support Services) oversees wellness and support services across LA Family Housing's Permanent Supportive Housing sites, serving single adults, families, and veterans experiencing homelessness in Los Angeles County. This role ensures comprehensive mental health, substance use, and enrichment services for residents, while providing administrative and clinical supervision to staff, including Program Managers and Clinicians. Key duties include program management, report reviews, and ensuring contractual outcomes. This position is responsible for developing wellness and support programming and may eventually expand to include Clinical Managers for increased team capacity.

WHAT YOU'LL DO:

Wellness Programs Management:

• Acts as a secondary contact for all Permanent Supportive Housing (PSH) wellness programs, including those funded by public entities such as LA County Department of Health Services (DHS), Department of Mental Health (DMH), and private grants.
• Designs and executes wellness and support initiatives for PSH buildings, monitoring program success and attendance.

Clinical Services Coordination:

• Manages clinical service collaboration with external agencies, partners, and funders, including referral coordination.
• Provides training on mental health, substance use, safety assessments, discharge planning, and care coordination for PSH staff.

Team Collaboration and Event Coordination:

• Works with the DevCo team to facilitate volunteer events across all buildings and ensure event calendars are shared.
• Leads regular meetings with Assistant Directors of PSH, departmental managers, funding agency program managers, and property managers for case conferencing and service coordination.

Crisis Intervention and Support:

• Offers crisis intervention case consultations for staff as needed.
• Participates in the on-call rotation for after-hours resident advocate support.

Quality Assurance and Data Management:

• Collaborates with the Quality Assurance team for staff training, orientation, and audit readiness for clinical and mental health contracts.
• Ensures efficient tracking of services, accurate data collection in systems like HMIS and CHAMP, consistent program file reviews, and completion of all necessary reporting as per contract requirements.

Staff Management:

• Assists in hiring, training, supervising, and evaluating direct service staff.
• Helps onboard MHS/SUDS/EC new hires, focusing on assessment, documentation, linkage, and safety protocols.
• Supervises MSW interns as a Preceptor or Field Instructor as needed.
• Communicates company goals, safety practices, and deadlines to the team.
• Promotes adherence to company regulations and performance targets among team members.
• Motivates and provides ongoing supervision and feedback to the team.
• Conducts timely performance evaluations and submits them to HR.
• Coaches and develops direct supervisees and assesses their performance.
• Manages work schedules and reviews and approves timesheets.
• Ensures staff attend and complete required training.
• Consults with HR on employee relations and staff performance issues.

Other:

• Attends regular staff and agency meetings.
• Takes on additional tasks, projects, and responsibilities as assigned but supervisor.
• Works a 9/80 schedule and is available on-call 24/7 for crisis intervention and other PSH building issues.

WHAT YOU'RE SKILLED AT:

• Committed to ending homelessness with knowledge of best practices (motivational interviewing, Housing First, harm reduction, trauma-informed care).
• Strong clinical judgment for mental health crisis resolution.
• Independent decision-making and leadership, with strong communication skills.
• Familiar with the Coordinated Entry System (CES) and its goal of achieving “functional zero.”
• Knowledge of HACLA/HACoLA voucher systems.
• Experience in social service/non-profit management; able to work independently.
• Expertise in homelessness issues (medically fragile adults, substance use, mental health, domestic violence).
• Detail-oriented and adept at managing program requirements.
• Collaborates effectively with other leaders to achieve program goals.
• Adapts to dynamic work environments.
• Strong organizational skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Bilingual (English/Spanish) skills desirable.

OTHER:

• Maintain and execute confidential information according to HIPAA standards
• Must have and maintain a valid California Driver’s License and insurance
• Travel is a regular duty for this position and is required 30% of the time
• Use of a personal vehicle to travel between worksites and other locations is required
• Flexibility to work weekends, as needed
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearance

WHAT YOU'VE ACCOMPLISHED:

• A master's degree in social work, psychology, or a related field is required. Must obtain an LCSW/LMFT license within six months of hire.
• Minimum of three (3) years of social service experience.
• At least two (2) years of management and supervisory experience in social services.
• Prior work in a homeless service environment is highly preferred.
• Proficiency with Homeless Management Information System (HMIS) and CHAMP highly desired.

WHAT WE OFFER:

LA Family Housing provides a Total Rewards Compensation Philosophy that includes Comprehensive benefits, Industry leading cash compensation opportunities, Recognition of employee performance, Staff development resources, and Commitment to employee wellness. The salary listed on this job description is reflective of our compensation structure and is a firm amount. Future increases are performance-based.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

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