Website Customer Support and Retention Agent

We are currently seeking a Website Technical Support and Retention Agent to join our team. As a Website Technical Support and Retention Agent, you will be responsible for providing technical support to our website users, resolving their issues, and retaining them as satisfied customers.

Key Responsibilities:

• Responding to technical and customer support inquiries from website users via email, phone, or chat
• Assisting customers with training related to the website, including but not limited to, login issues, payment processing, and product inquiries
• Ensuring customer satisfaction by providing excellent customer service and timely resolution of issues
• Proactively reaching out to customers who have shown signs of disengagement or dissatisfaction and working to retain them
• Keeping up to date with the latest website features and functionalities and providing relevant information to customers
• Documenting and reporting customer feedback, suggestions, and issues to the relevant teams

Qualifications:

• At least 2 years of experience in technical support, customer service, retention or sales
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Good understanding of website functionalities, including but not limited to, user account management, payment processing, and product listings
• Familiarity with customer relationship management tools and ticketing systems
• Experience with e-commerce platforms such as Shopify, or WooCommerce is a plus

If you are passionate about providing excellent customer service, have a keen eye for detail, and enjoy troubleshooting technical issues, we would love to hear from you. This is a remote position with flexible hours and opportunities for growth within the company. To apply, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.