Lead Spa Coordinator
Spavia Day Spa
Westminster, CO
Lead Spa Coordinator
Spavia Day Spa
Westminster, CO
- $19 to $21 Hourly
- Vision , Medical , Dental , Paid Time Off , Retirement
- Full-Time
Job Description
Company Info
Job Description
Spavia, with locations in Boulder, Bradburn, and Westminster, is seeking a Lead Guest Advisor to join our team! We are an independently owned and operated luxury day spa.
Starting pay is $18.00 to $20/hour with a review after 90 days.
Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.
As the Lead Guest Advisor, you are the face of our spa. Our Lead Guest Advisors portray a polished and professional demeanor at all times. Lead Guest Advisors are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.
Why join the Spavia family
Starting pay is $18.00 to $20/hour with a review after 90 days.
Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.
As the Lead Guest Advisor, you are the face of our spa. Our Lead Guest Advisors portray a polished and professional demeanor at all times. Lead Guest Advisors are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.
Why join the Spavia family
- Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
- Competitive commission / bonus payout structure / employee benefits
- Family culture with compassion, integrity, and team approach
- Our teammates are fun and our biggest asset
- Membership creates relationships and provides a rewarding experience to work concerns over time seeing changes
- Advancement opportunities in leadership with the fast-growing spa in the world - multiple avenues for increased pay and bonus potential
- You will be busy; our guests and members love us, the atmosphere and affordability allow them to return again and again
- Full time (30+ hours/week)
- Health, Dental, Vision insurance with 50% of premium paid by Spavia
- Accrued Paid Time Off. Accrue up to 40 hours 1st year, up to 80 hours year 2 - 4, and up to 120 hours after 5 years
- 48 hours of Sick Time per year
- 401k program available after 1,000 hours of work
- Monthly bonus on membership and gift card sales
- Bi-weekly sales commission on retail sales
- Team Management: Manage the team schedule for requests and maximizing weekly schedules.
- Training: Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.
- Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
- Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
- Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
- Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to.
- Inventory: Responsible for monitoring retail product inventory, and supplies.
- Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
- Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.
- Minimum high school diploma.
- Self-motivated
- Reliable, punctual, passionate and goal-driven
- Professional, team player
- Drug/alcohol-free
- Articulate speaker with an ability to multitask
- Combined education and previous customer service / administrative and retail experience is strongly desired
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