Part-Time Assistant Property Manager

Job Title: Assistant Manager - Part Time (approx. 24 hours per week)

FLSA Status: Full Time Non-Exempt

Compensation: $16 hourly plus bonus potential

Job purpose

The assistant manager is responsible for providing support to the Store Manager in management and supervision in all aspects of managing the store. Assistant Managers uphold customer services standards, assist in overseeing and are accountable for the operation of a store ensuring maximum sales and profitability through storage rentals, merchandise, expense control and managing operating costs.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renting self storage and selling related merchandise (boxes, locks, etc.) and ancillary company services

• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews

• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.

• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork

• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.

• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property

• Perform minor maintenance duties, changing light bulbs, weed control etc.

• Implement, follow and enforce compliance of company policy and procedures.

Skills and Qualifications

• 3+ years retail experience preferred

• Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.

• Must be able to work with minimal supervision, and also in a team environment.

• Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.

• Must have valid drivers license, clean DMV record and maintain current auto insurance.

• Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.

• Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.

• Ability to problem solve, analyze information and demonstrate professionalism

• Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.

• Presents a professional, positive image that reflects well on the organization.

• This position will cover multiple sites in the Richmond Area.

Working conditions

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• The worker is subject to both environmental conditions: Activities occur inside and outside.

Physical requirements

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading

• Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

• Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions

• May be exposed to hazardous materials found in a home or general office environment

• Use of household cleaning products and disinfectants may be required

Direct reports

• This position does not have any supervisory responsibilities