Business Development Manager

Summary: Touching Hearts is a well-established family owned senior home care company seeking a well-rounded sales representative to develop and maintain referral accounts in the Greater Rochester area. This role is part hunter and part farmer, as well as part marketeer. Best fit is a team player with a heart for our mission to serve older adults with high quality care.

Position: Business Development Manager

Reports to: Executive Director

Primary Purpose: To increase revenue by developing and maintaining active client referral relationships with target referral sources in the elder care and health care communities in the Monroe County area

Secondary Purpose: To increase general awareness of the Touching Hearts brand as an effective community ambassador

Responsibilities:
Develop and maintain referral relationships with individuals and groups at senior living communities, rehab facilities, hospitals, senior service providers, senior care professionals, and health care providers.
Field incoming client referrals and inquiries
Network within a case, i.e. leverage contacts among our existing clients, and the people and organizations serving them, to develop and strengthen referral source relationships
Coordinate sales activities with other marketing efforts such as social media and local events
Attend networking events
Conduct cold calls, drop-bys, meetings, presentations and other sales-related activities
Create and execute effective promotions or marketing ideas
Distribute promotional gifts, flyers, brochures and other Touching Hearts marketing materials to different locations
Maintain business development activity records in the Wellsky CRM system
Gather and report information about competitors
Meet with prospective clients to perform an intake to begin services
Track and report activities and key performance metrics

Qualifications:
3+ years of successful direct sales experience developing and maintaining significant accounts, preferably in a health-related or human service-related field
Entrepreneurial perspective, energy and drive; self starter
Engaging interpersonal skills upbeat, compassionate, warm, friendly, authentic networker par excellence
Creativity and proficiency in developing collateral and social media content
Proficiency with Word, Excel, Outlook, Powerpoint
Great communication skills articulate, excellent grammar, persuasive
Bachelors Degree

Benefits:

• 401(k) retirement plan with significant employer match
• Free Emergency Medical Coverage (EZ Access MD)
• Paid Time Off accruing from first day of employment
• Sick Time
• Paid holidays
• Free company parties, events and gifts
• Paid training