Client Services Representative May 2024

Are you a problem solver with a passion for technology? Are you looking for an exciting opportunity to apply your skills and make a real impact? Then look no further! Foundation Software is seeking a Full Time Client Services Representatives for our Strongsville, Ohio location. In this role, you will have the opportunity to work directly with our clients, helping them troubleshoot and resolve any technical issues they may encounter.

Your tech-savviness and problem-solving skills will be put to the test as you provide exceptional customer service and ensure client satisfaction. As an onsite position, you will work closely with our team in a fun and energetic environment. We offer a competitive Salary plus bonus, giving you the opportunity to be rewarded for your hard work and dedication. If you thrive in a fast-paced, customer-focused setting and want to be part of a forward-thinking and innovative team, apply now! As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Snack/Drink Room.
Foundation Software: Our Mission

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are an 18-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S. Let's start your future at Foundation! Foundation Software is an Equal Opportunity Employer.

Responsibilities:

• Respond to client inquiries received via phone, fax, or email, addressing issues, answering questions, or providing assistance on software use or implementation.
• Spend 3-4 hours daily on the phone resolving client issues.
• Track client issues using call-center software and document details accurately.
• Collaborate with internal departments to report and address technical issues clients may be experiencing.
• Maintain expertise in software, new modules, and relevant industry factors.
• Adhere to all department and company standard operating procedures.
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties
• Perform other duties as assigned.

Skills Required for Success:

• Proven ability to provide top-level support to customers and associates.
• Excellent communication and critical thinking skills.
• Superior organizational skills and the ability to work effectively as a team member.
• Ability to independently address complex situations while following established protocols.
• Working knowledge of Microsoft Word and Excel.
• Detailed and accurate record-keeping skills.
• Basic math skills: accounting skills are a plus.
• Salesforce or other CRM software knowledge is a plus.
• College Degree in related field a plus but not necessary
• In lieu of a degree, a comparable combination of education and experience may be considered.
• Accounting or Payroll knowledge a plus but not necessary

As our client services representatives grow, they will have opportunities to work on special projects and develop a path into other positions within the company.

This position is ideal for candidates with intermediate computer skills who are eager to learn and advance their technical and critical thinking skills.

If you are looking for a challenging and rewarding opportunity in a dynamic work environment, we invite you to apply and become a valuable part of our remarkable and resolute client services team