Client Service Representative

Client Service Representative (CSR)

Job Summary

The Client Service Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone & email.

Responsibilities and Duties

• Operate all call center equipment and peripheral equipment.

• Respond quickly and precisely to incoming inbound calls.

• Effectively communicate with fellow operators and supervisors on any potential problems with accounts.

• Dispatch jobs.

• Establish and maintain trust-based relationship with clients and service providers.

• Provide orientation and training as needed for new service providers.

• Source new service providers.

• Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.

• Take accurate job notes.

Qualifications and Skills

• High School Diploma or Equivalent

• Intermediate PC skills including Microsoft Office Excel, Word, and Outlook

• Call Center or Customer Service experience preferred

• Self-motivated with high energy and an engaging level of enthusiasm

• Attention to detail with ability to multi-task

• Ability to handle high inbound and outbound call volume

• Excellent customer service skills and a strong record of contributing to a team environment

• Ability to clearly and effectively communicate verbally and in writing in English

• Ability to manage time effectively and efficiently

• Regular and reliable attendance