Inside Sales - Patient Services

Join a team of qualified professionals in a busy, growing office. We are an established hearing healthcare provider with excellent structure and core values!

POSITION OVERVIEW

JOB DUTIES & RESPONSIBILITIES (Key Accountabilities)

• Answers telephone and arranges appointments for the Hearing Care Practitioner (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and the person called upon.
• Collects and distributes mail, messages, and reports to the accounting office or other members of the staff.
• Maintains patient files and schedules follow-up appointments.
• Make marketing calls to the database to fill the HCP's schedule.
• Assist the HCP.
• Perform a variety of additional administrative and cleaning duties.
• Willing to work out of several office locations in the Central PA area as needed.
• All other duties as assigned.

DESIRED QUALIFICATIONS

• 1 year of office experience is preferred
• 1 year of sales and customer service experience is preferred
• Must be well organized and able to multitask effectively
• Must have the ability to communicate effectively in English
• Must be proficient in MS Office and possess good computer skills
• Must have the ability to sit at a desk for 70%-90% of the workday
• Must have experience entering data into a CRM

OTHER INFORMATION This job description is a general guideline for applicants, employees, and managers. It is not necessarily an exhaustive list of all duties, expectations, or qualifications. This description does not create a contract or guarantee of employment.