Industrial Service Manager

Apex has spent the past 25 years specializing in the planning, design, installation and service of industrial and commercial refrigeration systems. Our service and projects include process cooling and ammonia refrigeration for food-processing plants, beverage-production facilities, cold-storage warehouses,  distribution centers and ice rinks.

This role involves managing the accounts and technicians (training and scheduling) that are necessary to execute service calls and project visits successfully for our industrial customers. The Industrial Service Manager will work closely with (and as a part of) the Service Department Leadership Team and Projects Teams to determine the best course of action in the field, according to the customers’ needs and requirements. The Industrial Service Manager will be responsible for identifying and resolving customer issues through direct application of technical expertise, while guiding/training technicians in the field to improve their skillsets. He or she will be responsible for ensuring that there is prompt and efficient follow-up with Customers so that their issues will be resolved in a timely manner and with a high level of quality.

Qualifications:

• The ideal candidate will have 7+ years of experience working in the ammonia refrigeration field and possess strong ammonia refrigeration trouble-shooting skills.
• Leadership skills that will allow a team of 10+ technicians to work and grow in a supportive environment.
• Ability to identify and resolve issues.
• Ability to teach/train technicians in the field with less experience.
• Ability to multi-task and STAY ORGANIZED.
• Strong communication skills in both the written and oral form.
• Effective participation in a team environment.
• Detail-oriented.
• Ability to manage multiple service calls and tasks at the same time.
• Willingness to learn new skillsets and customer environments.
• Must be proficient in Microsoft Office applications and have a high comfort level using operations software to execute their job.

Responsibilities:

• Determine the daily schedule for all field personnel required to meet the needs of our industrial clients.
• Maintain relationships with key client personnel at our industrial refrigeration facilities.
• Develop take-offs and quotes for service work that needs to be completed at customer sites.
• Coordinate follow-up with the operations manager and managers of each department and the customer to ensure timely resolution of issues.
• Execute the planned maintenance calendars for each contract with accuracy.
• Establish solid working relationships with the field employees and develop roadmaps for their individual development.
• Elevate issues to departmental managers with clear and concise information.
• Communicate with customers to ensure all work is approved and executed in a timely and efficient manner.
• Maintain strong customer communication throughout the work from start to finish.
• Ensure that field employees are executing their work within the confines of the Company and Customers’ Safety Programs.
• Ability to plan, organize, coordinate, and direct all aspects of the work to field personnel.
• Ability to work with the customer to find mutually satisfactory solutions to difficult issues.

Benefits:

• Paid Time Off
• Paid Sick Time
• Medical insurance with multiple “buy-up” deductible options
• Comprehensive Dental Insurance
• Vision Insurance
• Telemedicine Coverage
• 401(k)/Profit Sharing Retirement Program
• Performance Bonus Opportunities