Community Manager Ops + Sales Only

About Cambio

Cambio Communities is one of the nation’s fastest growing owner/operators of Manufactured Housing Communities (MHCs). Formed in 2020 and headquartered in Michigan, Cambio was founded by a group of manufactured housing industry veterans who wanted to make a difference in the way manufactured housing communities are operated and create a world-class experience for our residents.

Our mission is to provide an exceptional living experience at an affordable price for the many individuals and families that call our community’s home. To provide our team members with a challenging and rewarding career that empowers them to learn and grow as part of a team.

We’re a people first organization and here’s how you’d fit in at Cambio:

Position Summary

The Community Manager + Sales Only is responsible for the overall operations and sales at the community with a strong focus on customer service and retention, ensuring alignment with the company’s goals and objectives and representing the company’s core values.

The Cambio Core Values are what drives the heart and soul of our organization. They aren't just words. They’re our way of life. We use them to model the way we conduct business, interact with our residents, vendors, community and internally with our teammates. You should be:

• Service-Oriented: Service is our passion.
• The ‘Do What’s Right’ Type: Integrity is not negotiable.
• Accountable: We are ALL accountable.
• A firm-believer in empowerment: Empowerment through action.
• Team-Player: Teamwork makes the dream work.
• The Gritty Type: We have fun working hard and playing hard.

Unique Qualifiers

This job specifically requires:

Duties and Responsibilities

What you will do:

The qualified individual will work as an integral part of the operations team to perform the following essential job functions:

• Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
• Manage and increase occupancy through home sales, site leasing, and actively marketing the community.
• Analyze and prepare monthly, annual, and long-term budgets. Meet or exceed all approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage all third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the physical appearance and infrastructure of the community in accordance with company standards.
• Comply with local regulations.
• Communicate with homeowners and HOA's.
• Accurate reporting of occupancy, sales, etc.
• Sales and Occupancy forecasting.
• Enforce rules and policy for residents and team members.
• Must maintain open office hours while physically working from the office location.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Position may require temporary or permanent reassignment of work location as directed by Supervisors.
• Other duties as assigned.

Qualifications

What you should have:

• High school diploma or general education degree (GED)
• Five + years property management experience as a property manager.
• Must have experience creating and analyzing budgets, P&L's, and financial reports.
• Marketing, sales, and leasing experience
• Strong management and operational skills including customer service; public relations; performance management.
• Ability to be available to resident and community needs after hours.
• Must be willing to live on-site in company provided housing.
• Excellent communication skills including writing and verbal.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Must maintain a valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.

• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Compensation

What we have to offer:

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Supervisory Responsibilities

• Directly supervises a team comprised of an Office Coordinator and a Maintenance Technician.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands and Work Environment

• Frequently required to stand, walk, sit, bend, reach
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally exposure to outside weather conditions
• The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Unsolicited resumes from third party agencies will not be accepted.