Account Manager

Location: Chicago preferred
Job Type: Full-time, remote

Ragan is a fast-growing media brand serving communicators, marketers and HR professionals and we’re seeking a relationship driver to support our premium community with membership renewal sales.
Our ideal candidate is an agile account manager with a proven record of fostering long-term client relationships, who is ready to contribute to top-line results as part of our growing team. If you are an outstanding listener, communicator, and sales closer, this is the position for you.
Join our team and thrive in this rapidly growing market!

We are looking for a relationship manager with sales expertise who is looking to grow with us and drive engagement and retention within our membership base.  If you have at least three years of full-time account management or sales experience in a corporate environment (not retail)—and are great at nurturing clients virtually and in person—consider joining the industry’s number-one media brand.

Bonus: Tell us about your relevant industry expertise in communications, marketing, and related fields.
What We Expect of You

• Four-year degree in marketing, communications, or another relevant field.
• Demonstrated success with surpassing target sales and retention goals
• Remote (or option to work in Chicago headquarters)
• 3-5 years of relevant work experience in a sales or account management role
• Experience using CRM software and productivity tools
• Advanced verbal and written communication skills
• Confidence to engage professionally with executive- and C-level contacts
• Strong customer advocacy with motivation to help others solve problems via product benefits

What You’ll Be Doing (Essential Responsibilities)

• Retain and grow existing memberships
• Manage client accounts, timelines, and membership execution along with the customer success team 
• Build and maintain positive relationships with clients to demonstrate benefits, deepen loyalty and grow annual spend for each client
• Proactively dig into business news and data to anticipate client needs and actively counsel 
• Research, plan and execute ongoing competitive market analysis
• Work productively within CRM database for accurate activity tracking and reporting
• Collaborate with sales and operations teams to secure renewals
• Maintain fluency in Ragan’s suite of products and services and how they deliver value for clients
• Support sales leadership team with business-building projects and duties

Benefits And Perks of Working at Ragan
Our core values – Connection, Curiosity, Innovation, and Integrity – guide all we do and help define what’s important to us at Ragan. 

• Comprehensive health benefits 
• 401(k) with a generous employer match
• Company paid disability and life insurance
• Flexible work environment 
• Generous PTO and Paid Holidays
• Learning and development program 
• Early Friday office close year-round 

About Ragan
Ragan Communications is the leading media brand, and for more than 50 years, we’ve been serving communicators, marketers, and PR professionals at all stages of their career. Everything we do at Ragan is in the service of giving communicators ideas, intelligence, resources, connections, and inspiration to help them advance their brand’s mission and goals. Ragan Communications is an equal opportunity employer committed to a diverse and inclusive workplace and member of the Diversity Action Alliance.
 

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