IT Support Specialist (Remote)

About Us

Here at Vector Media, we lead the forefront of innovation in transit advertising. Since our inception in 1998, Vector Media has been at the cutting edge of transforming transit advertising into a dynamic arena for brand engagement and efficient reach to millions of Americans. Headquartered in NYC, our reach extends across the nation with offices and assets in over 50 markets.

Vector Media started with a vision to break the traditional OOH advertising mold by elevating transit advertising into a creative and data-informed medium. From city streets to transit systems, from digital billboards to unique experiential activations, our campaigns capture attention and create memorable interactions.

At Vector Media, we believe in the power of OOH advertising to not just reach people, but to move them. Our work covers a wide range of needs, from local businesses to global brands, each with its own story of impact and engagement. Our commitment to excellence and innovation has earned us trust and accolades within the industry and from our clients.

In a world where advertising spaces are cluttered, Vector Media stands out by making every message count.

What We Value

• Creativity: We are resourceful, inventive and take pride in creating dynamic campaigns for our advertisers.
• Collaboration: We value diversity and work in concert as a team. It’s more fun that way.
• Thoughtfulness: We are purposeful in our goals and our efforts to achieve them.
• Accountability: We are responsive and reliable and take ownership of our actions.
• Growth: We value learning, as well as the ambition and perseverance it requires.
• Fun: We’re unabashedly cheeky at times, and never take ourselves too seriously.

Position Summary
Vector Media is looking for an entry-level IT Support Specialist with strong technical, communication & organizational skills. In this role, you will provide technical support to internal staff, prioritize, and escalate helpdesk support requests to appropriate parties as well as create and maintain documentation detailing IT processes and solutions. This will be a fully remote role, working Pacific Time hours and travel may be required.

Who You Are:

• You are a smart, ambitious, self-starter who can balance strategic thinking with tactical execution mindset.
• You are proactive. You’re someone who is ever ready to take on and lead projects.
• You are a trailblazer. If you come across inefficiencies, you’re able to take actionable steps to optimize processes and results.
• You can adapt to change. You’re someone who thrives in an environment where change is the norm.
• You are collaborative yet independent. You love working in a collaborative environment where you can take independent decisions.
• You are a structured, analytical thinker with the ability to translate priorities and needs into strategic plans, tactics and deliverables.

What You’ll Bring:

• A strong knowledge of OSX and Apple computer hardware.
• At least 12 months of experience in a business tech support environment.
• An understanding of basic networking concepts (Routing/Switching, VLANs, IP assignments, firewalls).
• Google Workspace (Gmail, Google Drive, Google Meet, etc.).
• Familiar with Creative Cloud & Microsoft Office applications.

Note: Applicants are required to submit and answer to a technical question related to macOS.

What You’ll Do:

• Provide technical assistance with computer hardware and software, dealing primarily with Apple Computers & macOS.
• Troubleshoot issues for staff using an email ticketing system, phone & perform remote desktop support.
• Perform hardware installations & maintenance as needed.
• Assist in monitoring network performance and assist with troubleshooting connectivity issues.
• Document recurring issues & any feature requests. Escalate advanced requests to other members of the department.
• Create and maintain documentation for departmental & company-wide processes.
• Assist with testing and implementation of new hardware & software.
• Provide staff training on IT-provided services.

Vector Media is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, age, national origin, ethnic background, disability or any other characteristic protected by law.